Ravensworth Surgery, South Shields: patient reviews and CQC rating
Ravensworth Surgery is a GP practice in South Shields with 5,886 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.0 full-time-equivalent qualified GPs, or 2,962 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ravensworth Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 10 practices in South Shields with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (78%). 120 patients answered the survey (response rate 25%).
| Survey question | Ravensworth Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 72% | 72% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for Ravensworth Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,886 patients were registered at Ravensworth Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,962 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 2.1 |
| August 2024 | 2.0 | 3.1 |
| August 2025 | 2.0 | 3.1 |
| August 2026 | 2.0 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,419 appointments a month, or 411 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ravensworth Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 550 | 510 |
| Face to face | 80% | 68% | 63% |
| Same day as booked | 50% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.7% against 1.9%), peripheral arterial disease (1.0% against 0.6%) and a learning disability (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 33.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.9% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Ravensworth Surgery, Horsley Hill Road, South Shields, NE33 3ET. Phone: 0191 455 2093. Website: www.ravensworthsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West View Surgery | 0.8 km | 77% |
| Imeary Medical Group | 0.8 km | 89% |
| Trinity Medical Centre | 1.0 km | 79% |
| St Georges & Riverside Medical Group | 1.0 km | 82% |
| Marsden Road Health Centre | 1.6 km | 90% |
- Albert Road Surgery (88% overall experience good)
- Dr Zaidi & Partners, East Wing Surgery (79% overall experience good)
- Ellison View Surgery (62% overall experience good)
- Mayfield Medical Centre (83% overall experience good)
- The GP Suite (79% overall experience good)
- The Glen Medical Group (75% overall experience good)
- Victoria Medical Centre (87% overall experience good)
How do patients rate Ravensworth Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Ravensworth Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Ravensworth Surgery?
5,886 patients were registered in September 2026, down 1.4% on a year earlier.
What is Ravensworth Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Ravensworth Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,962 patients per GP against 2,171 across England.
Are appointments at Ravensworth Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ravensworth Surgery's phone number?
0191 455 2093.