South Tyneside West PCN: primary care network practices and patient survey
South Tyneside West PCN is a primary care network of 8 GP practices with 47,675 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,462 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in South Tyneside West PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Ellison View Surgery to 88% at Albert Road Surgery, with a median of 81% (England: 77%). 3 are above England and 1 below by more than the survey's margin of error. The GP Suite has the highest share finding it easy to get through by phone (79%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Albert Road Surgery | 3,673 | 88% | 68% | Good | 1,913 |
| Victoria Medical Centre | 3,584 | 87% | 61% | Good | 2,240 |
| Ravensworth Surgery | 5,886 | 86% | 73% | Good | 2,962 |
| Mayfield Medical Centre | 8,978 | 83% | 59% | Good | 2,790 |
| Dr Zaidi & Partners, East Wing Surgery | 4,090 | 79% | 69% | Good | 2,464 |
| The GP Suite | 4,217 | 79% | 79% | Good | 1,866 |
| The Glen Medical Group | 11,161 | 75% | 55% | Good | 3,080 |
| Ellison View Surgery | 6,086 | 62% | 54% | Outstanding | 1,963 |
Results for the network as a whole, from 882 responses, against North East and North Cumbria and England.
| Survey question | South Tyneside West PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 68% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
There are 2,462 registered patients per full-time-equivalent qualified GP in South Tyneside West PCN, more than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 473 appointments a month per 1,000 patients (England: 510), 76% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | South Tyneside West PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,462 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 473 | 550 | 510 |
| Face-to-face appointments | 76% | 68% | 63% |
| Same day as booked | 41% | 42% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 21% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in South Tyneside West PCN is copd (3.4% against 1.9%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | South Tyneside West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% | 7,221 |
| High blood pressure | All ages | 17.0% | 15.2% | 8,158 |
| Diabetes | 17+ yrs | 9.5% | 7.9% | 3,723 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 3,186 |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% | 2,453 |
| Cancer | All ages | 4.5% | 3.8% | 2,138 |
| Coronary heart disease | All ages | 4.1% | 3.0% | 1,975 |
| COPD | All ages | 3.4% | 1.9% | 1,652 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 1,241 |
| Stroke and TIA | All ages | 2.4% | 1.9% | 1,132 |
| Heart failure | All ages | 1.5% | 1.1% | 740 |
| Dementia | All ages | 1.1% | 0.8% | 520 |
| Serious mental illness | All ages | 1.0% | 1.0% | 495 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 397 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 405 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 462 |
| Learning disability | All ages | 0.9% | 0.6% | 410 |
| Palliative care | All ages | 0.7% | 0.6% | 324 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 90 |
- Central Middlesbrough PCN Ltd (7 practices)
- East Cleveland PCN (5 practices)
- Greater Middlesbrough PCN (8 practices)
- North Stockton PCN (3 practices)
- Redcar Coastal PCN (7 practices)
- South Tyneside East PCN (6 practices)
- South Tyneside South PCN (6 practices)
- Stockton PCN (6 practices)
Which practices are in South Tyneside West PCN?
Albert Road Surgery, Dr Zaidi & Partners, East Wing Surgery, Ellison View Surgery, Mayfield Medical Centre, Ravensworth Surgery, The GP Suite, The Glen Medical Group and Victoria Medical Centre.
How do patients rate South Tyneside West PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does South Tyneside West PCN cover?
47,675 registered patients across 8 practices in September 2026.
How many patients per GP does South Tyneside West PCN have?
2,462 per full-time-equivalent qualified GP, against 2,171 across England.