The Glen Medical Group, Hebburn: patient reviews and CQC rating
The Glen Medical Group is a GP practice in Hebburn with 11,161 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.6 full-time-equivalent qualified GPs, or 3,080 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Glen Medical Group
Its best result against England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 3 practices in Hebburn with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (72%). 128 patients answered the survey (response rate 24%).
| Survey question | The Glen Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 56% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 374 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Glen Medical Group is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,161 patients were registered at The Glen Medical Group in September 2026, up 0.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,080 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.8 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 6.6 |
| August 2024 | 3.9 | 6.9 |
| August 2025 | 3.7 | 7.4 |
| August 2026 | 3.6 | 6.9 |
From June 2026 to August 2026 the practice recorded 4,489 appointments a month, or 402 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 32% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Glen Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 550 | 510 |
| Face to face | 87% | 68% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), COPD (2.8% against 1.9%) and a learning disability (0.8% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 25.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.6% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
The Glen Medical Group, Glen Primary Care Centre, Glen Street, Hebburn, NE31 1NU. Phone: 0191 496 3770. Website: www.theglenmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Victoria Medical Centre | 0.0 km | 87% |
| Ellison View Surgery | 0.0 km | 62% |
| Walker Medical Group | 1.5 km | 83% |
| Mayfield Medical Centre | 1.7 km | 83% |
| Albert Road Surgery | 2.0 km | 88% |
- Albert Road Surgery (88% overall experience good)
- Dr Zaidi & Partners, East Wing Surgery (79% overall experience good)
- Ellison View Surgery (62% overall experience good)
- Mayfield Medical Centre (83% overall experience good)
- Ravensworth Surgery (86% overall experience good)
- The GP Suite (79% overall experience good)
- Victoria Medical Centre (87% overall experience good)
How do patients rate The Glen Medical Group?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Glen Medical Group as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Glen Medical Group?
11,161 patients were registered in September 2026, up 0.6% on a year earlier.
What is The Glen Medical Group's CQC rating?
Good overall, published in December 2016.
How many GPs does The Glen Medical Group have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,080 patients per GP against 2,171 across England.
Are appointments at The Glen Medical Group face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Glen Medical Group's phone number?
0191 496 3770.