Greater Middlesbrough PCN: primary care network practices and patient survey
Greater Middlesbrough PCN is a primary care network of 8 GP practices with 63,908 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,202 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Greater Middlesbrough PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Acklam Medical Centre to 86% at Parkway Medical Centre, with a median of 77% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Parkway Medical Centre has the highest share finding it easy to get through by phone (73%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Parkway Medical Centre | 9,905 | 86% | 73% | Good | 2,672 |
| Newlands Medical Practice | 9,165 | 82% | 60% | Good | 2,448 |
| Westbourne Medical Centre | 5,552 | 79% | 71% | Good | 1,560 |
| Coulby Medical Practice | 9,166 | 79% | 37% | Good | 1,904 |
| Dr Geetha Ramachandran & Dr Prasanna Balakrishnan | 3,584 | 76% | 44% | Good | 1,829 |
| Crossfell Health Centre | 8,842 | 74% | 47% | Good | 2,105 |
| Kings Medical Centre | 6,230 | 73% | 62% | Good | 2,360 |
| Acklam Medical Centre | 11,464 | 72% | 45% | Good | 2,605 |
Results for the network as a whole, from 817 responses, against North East and North Cumbria and England.
| Survey question | Greater Middlesbrough PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 77% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 2,202 registered patients per full-time-equivalent qualified GP in Greater Middlesbrough PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 628 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 57% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Greater Middlesbrough PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,202 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 628 | 550 | 510 |
| Face-to-face appointments | 62% | 68% | 63% |
| Same day as booked | 57% | 42% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 19% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Greater Middlesbrough PCN is copd (3.2% against 1.9%), and the furthest below is heart failure (1.0% against 1.1%).
| Condition register | Age group | Greater Middlesbrough PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% | 10,359 |
| Depression | 18+ yrs | 15.5% | 14.3% | 7,730 |
| Diabetes | 17+ yrs | 9.6% | 7.9% | 4,883 |
| Asthma | 6+ yrs | 6.6% | 6.6% | 3,966 |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% | 2,154 |
| Cancer | All ages | 3.4% | 3.8% | 2,226 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 2,221 |
| COPD | All ages | 3.2% | 1.9% | 2,068 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,412 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 1,339 |
| Epilepsy | 18+ yrs | 1.2% | 0.8% | 592 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 266 |
| Heart failure | All ages | 1.0% | 1.1% | 639 |
| Serious mental illness | All ages | 1.0% | 1.0% | 618 |
| Dementia | All ages | 0.9% | 0.8% | 584 |
| Learning disability | All ages | 0.8% | 0.6% | 541 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 381 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 467 |
| Palliative care | All ages | 0.7% | 0.6% | 429 |
- Central Middlesbrough PCN Ltd (7 practices)
- East Cleveland PCN (5 practices)
- Eston PCN (3 practices)
- Hartlepool PCN (5 practices)
- Holgate PCN (3 practices)
- North Stockton PCN (3 practices)
- Redcar Coastal PCN (7 practices)
- Stockton PCN (6 practices)
Which practices are in Greater Middlesbrough PCN?
Acklam Medical Centre, Coulby Medical Practice, Crossfell Health Centre, Dr Geetha Ramachandran & Dr Prasanna Balakrishnan, Kings Medical Centre, Newlands Medical Practice, Parkway Medical Centre and Westbourne Medical Centre.
How do patients rate Greater Middlesbrough PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Greater Middlesbrough PCN cover?
63,908 registered patients across 8 practices in September 2026.
How many patients per GP does Greater Middlesbrough PCN have?
2,202 per full-time-equivalent qualified GP, against 2,171 across England.