Newlands Medical Practice, Middlesbrough: patient reviews and CQC rating
Newlands Medical Practice is a GP practice in Middlesbrough with 9,165 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 3.7 full-time-equivalent qualified GPs, or 2,448 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newlands Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its result closest to England is the share who said they were treated with care and concern: 87%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 7th of the 23 practices in Middlesbrough with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (64%). 106 patients answered the survey (response rate 18%).
| Survey question | Newlands Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 75% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 74% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 230 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newlands Medical Practice is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,165 patients were registered at Newlands Medical Practice in September 2026, down 5.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,448 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 3.1 |
| August 2024 | 1.4 | 2.8 |
| August 2025 | 4.9 | 5.7 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 3,515 appointments a month, or 383 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 42% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Newlands Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 550 | 510 |
| Face to face | 76% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), peripheral arterial disease (0.9% against 0.6%) and COPD (3.0% against 1.9%). It has a lower share for depression (10.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 45.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.4 years for women and 73.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.8% | 74.9% |
Newlands Medical Practice, Borough Road, Middlesbrough, TS1 3RX. Phone: 01642 247029. Website: www.newlandsmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Borough Road and Nunthorpe Medical Group | 0.1 km | 91% |
| Westbourne Medical Centre | 0.6 km | 79% |
| Dr Geetha Ramachandran & Dr Prasanna Balakrishnan | 0.6 km | 76% |
| Kings Medical Centre | 0.6 km | 73% |
| The Discovery Practice | 0.7 km | 77% |
- Acklam Medical Centre (72% overall experience good)
- Coulby Medical Practice (79% overall experience good)
- Crossfell Health Centre (74% overall experience good)
- Dr Geetha Ramachandran & Dr Prasanna Balakrishnan (76% overall experience good)
- Kings Medical Centre (73% overall experience good)
- Parkway Medical Centre (86% overall experience good)
- Westbourne Medical Centre (79% overall experience good)
How do patients rate Newlands Medical Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Newlands Medical Practice as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Newlands Medical Practice?
9,165 patients were registered in September 2026, down 5.7% on a year earlier.
What is Newlands Medical Practice's CQC rating?
Good overall, published in October 2016.
How many GPs does Newlands Medical Practice have?
3.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,448 patients per GP against 2,171 across England.
Are appointments at Newlands Medical Practice face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newlands Medical Practice's phone number?
01642 247029.