Village Medical Centre, Middlesbrough: patient reviews and CQC rating
Village Medical Centre is a GP practice in Middlesbrough with 7,705 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 3.4 full-time-equivalent qualified GPs, or 2,284 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Village Medical Centre
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 23rd of the 23 practices in Middlesbrough with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (61%). 109 patients answered the survey (response rate 26%).
| Survey question | Village Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 56% | 80% | 77% |
| Easy to contact by phone | 21% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 31% | 58% | 54% |
| Reception team helpful | 64% | 88% | 85% |
| Last contact good | 42% | 76% | 73% |
| Wait for appointment about right | 45% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 79% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 71 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Village Medical Centre is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,705 patients were registered at Village Medical Centre in September 2026, down 4.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,284 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 3,670 appointments a month, or 476 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Village Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 550 | 510 |
| Face to face | 45% | 68% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), epilepsy (1.4% against 0.8%) and osteoporosis (2.1% against 1.2%). It has a lower share for depression (9.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 37.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 3.1% | 3.8% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Learning disability | All ages | 1.5% | 0.6% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Village Medical Centre, The Village Medical Centre, 400-404 Linthorpe Road, Middlesbrough, TS5 6HF. Phone: 0844 387 8350.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Linthorpe Surgery | 0.1 km | 63% |
| Park Surgery | 0.5 km | 72% |
| Cambridge Medical Group | 1.1 km | 77% |
| Borough Road and Nunthorpe Medical Group | 1.4 km | 91% |
| The Discovery Practice | 1.5 km | 77% |
- Borough Road and Nunthorpe Medical Group (91% overall experience good)
- Linthorpe Surgery (63% overall experience good)
How do patients rate Village Medical Centre?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Village Medical Centre as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Village Medical Centre?
7,705 patients were registered in September 2026, down 4.5% on a year earlier.
What is Village Medical Centre's CQC rating?
Good overall, published in April 2016.
How many GPs does Village Medical Centre have?
3.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,284 patients per GP against 2,171 across England.
Are appointments at Village Medical Centre face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Village Medical Centre's phone number?
0844 387 8350.