Borough Road and Nunthorpe Medical Group, Middlesbrough: patient reviews and CQC rating
Borough Road and Nunthorpe Medical Group is a GP practice in Middlesbrough with 17,238 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 7.7 full-time-equivalent qualified GPs, or 2,237 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Borough Road and Nunthorpe Medical Group
Its best result against England is the share who described their overall experience of the practice as good: 91%, above the England figure of 77%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 23 practices in Middlesbrough with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 25 points higher than in 2025 (66%). 100 patients answered the survey (response rate 26%).
| Survey question | Borough Road and Nunthorpe Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 49% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 55% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 81% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Borough Road and Nunthorpe Medical Group is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,238 patients were registered at Borough Road and Nunthorpe Medical Group in September 2026, up 2.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 2,237 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.0 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 9.6 |
| August 2024 | 7.9 | 11.3 |
| August 2025 | 8.1 | 11.3 |
| August 2026 | 7.7 | 11.5 |
From June 2026 to August 2026 the practice recorded 7,320 appointments a month, or 425 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 28% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Borough Road and Nunthorpe Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 550 | 510 |
| Face to face | 82% | 68% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), palliative or supportive care needs (0.9% against 0.6%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for cancer (2.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 27.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Cancer | All ages | 2.1% | 3.8% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Borough Road and Nunthorpe Medical Group, 167a Borough Road, Middlesbrough, TS1 3RY. Phone: 01642 243668. Website: www.boroughroadandnunthorpe.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newlands Medical Practice | 0.1 km | 82% |
| The Discovery Practice | 0.6 km | 77% |
| The Endeavour Practice | 0.6 km | 84% |
| Prospect Surgery | 0.6 km | 91% |
| Erimus Practice | 0.6 km | 74% |
- Linthorpe Surgery (63% overall experience good)
- Village Medical Centre (56% overall experience good)
How do patients rate Borough Road and Nunthorpe Medical Group?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Borough Road and Nunthorpe Medical Group as good, above the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Borough Road and Nunthorpe Medical Group?
17,238 patients were registered in September 2026, up 2.1% on a year earlier.
What is Borough Road and Nunthorpe Medical Group's CQC rating?
Good overall, published in May 2016.
How many GPs does Borough Road and Nunthorpe Medical Group have?
7.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,237 patients per GP against 2,171 across England.
Are appointments at Borough Road and Nunthorpe Medical Group face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Borough Road and Nunthorpe Medical Group's phone number?
01642 243668.