Prospect Surgery, Middlesbrough: patient reviews and CQC rating
Prospect Surgery is a GP practice in Middlesbrough with 6,502 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 3.8 full-time-equivalent qualified GPs, or 1,729 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prospect Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 23 practices in Middlesbrough with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (89%). 102 patients answered the survey (response rate 17%).
| Survey question | Prospect Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 58% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 81% | 72% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 120 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Prospect Surgery is Good, published in April 2022. All 5 key questions are rated Good. Its previous overall rating was Inadequate (September 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,502 patients were registered at Prospect Surgery in September 2026, down 7.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,729 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.7 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.4 | 4.2 |
| August 2025 | 3.4 | 4.2 |
| August 2026 | 3.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 2,702 appointments a month, or 416 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 24% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Prospect Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 416 | 550 | 510 |
| Face to face | 74% | 68% | 63% |
| Same day as booked | 24% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 10% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%) and COPD (2.7% against 1.9%). It has a lower share for cancer (2.4% against 3.8%), heart failure (0.7% against 1.1%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 51.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.8 years for women and 72.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| COPD | All ages | 2.7% | 1.9% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Prospect Surgery, The Health Centre, 20 Cleveland Square, Middlesbrough, TS1 2NX. Phone: 01642 210220. Website: www.prospectsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Discovery Practice | 0.0 km | 77% |
| The Endeavour Practice | 0.0 km | 84% |
| Erimus Practice | 0.0 km | 74% |
| Borough Road and Nunthorpe Medical Group | 0.6 km | 91% |
| Newlands Medical Practice | 0.7 km | 82% |
- Erimus Practice (74% overall experience good)
- Martonside Medical Centre (75% overall experience good)
- Park Surgery (72% overall experience good)
- The Discovery Practice (77% overall experience good)
- The Endeavour Practice (84% overall experience good)
- Thorntree Surgery (79% overall experience good)
How do patients rate Prospect Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Prospect Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Prospect Surgery?
6,502 patients were registered in September 2026, down 7.5% on a year earlier.
What is Prospect Surgery's CQC rating?
Good overall, published in April 2022.
How many GPs does Prospect Surgery have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,729 patients per GP against 2,171 across England.
Are appointments at Prospect Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prospect Surgery's phone number?
01642 210220.