Martonside Medical Centre, Middlesbrough: patient reviews and CQC rating
Martonside Medical Centre is a GP practice in Middlesbrough with 7,915 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.0 full-time-equivalent qualified GPs, or 3,957 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Martonside Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 15th of the 23 practices in Middlesbrough with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (60%). 89 patients answered the survey (response rate 25%).
| Survey question | Martonside Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 39% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 80% | 88% | 85% |
| Last contact good | 58% | 76% | 73% |
| Wait for appointment about right | 54% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Martonside Medical Centre is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,915 patients were registered at Martonside Medical Centre in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,957 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.7 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 4.9 |
| August 2024 | 4.1 | 7.0 |
| August 2025 | 4.8 | 6.9 |
| August 2026 | 2.0 | 5.5 |
From June 2026 to August 2026 the practice recorded 3,621 appointments a month, or 457 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 30% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Martonside Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 550 | 510 |
| Face to face | 66% | 68% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.3% against 7.9%), coronary heart disease (3.9% against 3.0%) and COPD (2.5% against 1.9%). It has a lower share for depression (10.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 34.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Martonside Medical Centre, 1a Martonside Way, Middlesbrough, TS4 3BU. Phone: 01642 812266. Website: www.martonsidemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crossfell Health Centre | 1.3 km | 74% |
| Village Medical Centre | 1.7 km | 56% |
| Linthorpe Surgery | 1.8 km | 63% |
| Park Surgery | 2.0 km | 72% |
| Cambridge Medical Group | 2.1 km | 77% |
- Erimus Practice (74% overall experience good)
- Park Surgery (72% overall experience good)
- Prospect Surgery (91% overall experience good)
- The Discovery Practice (77% overall experience good)
- The Endeavour Practice (84% overall experience good)
- Thorntree Surgery (79% overall experience good)
How do patients rate Martonside Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Martonside Medical Centre as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Martonside Medical Centre?
7,915 patients were registered in September 2026, up 0.5% on a year earlier.
What is Martonside Medical Centre's CQC rating?
Good overall, published in July 2016.
How many GPs does Martonside Medical Centre have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,957 patients per GP against 2,171 across England.
Are appointments at Martonside Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Martonside Medical Centre's phone number?
01642 812266.