Thorntree Surgery, Middlesbrough: patient reviews and CQC rating
Thorntree Surgery is a GP practice in Middlesbrough with 2,896 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 2.7 full-time-equivalent qualified GPs, or 1,057 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thorntree Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 31%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 23 practices in Middlesbrough with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (71%). 104 patients answered the survey (response rate 11%).
| Survey question | Thorntree Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 47% | 59% | 58% |
| Easy to contact via the NHS App | 31% | 58% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 71% | 72% | 69% |
| Listened to well | 78% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 53% of 58 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thorntree Surgery is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,896 patients were registered at Thorntree Surgery in September 2026, up 4.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,057 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.3 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.5 | 3.6 |
| August 2025 | 2.8 | 3.8 |
| August 2026 | 2.7 | 3.8 |
From June 2026 to August 2026 the practice recorded 1,225 appointments a month, or 423 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 33% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Thorntree Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 550 | 510 |
| Face to face | 69% | 68% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 10% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.9% against 0.8%), depression (33.9% against 14.3%) and peripheral arterial disease (1.2% against 0.6%). It has a lower share for atrial fibrillation (1.1% against 2.2%), chronic kidney disease (2.6% against 4.6%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 65.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 76.8 years for women and 72.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 33.9% | 14.3% |
| High blood pressure | All ages | 10.8% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| COPD | All ages | 3.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.9% | 0.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Learning disability | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.2% | 74.9% |
Thorntree Surgery, 11 Beresford Buildings, Middlesbrough, TS3 9NB. Phone: 0300 111 2300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Normanby Medical Centre | 1.2 km | 74% |
| South Grange Medical Group Practice | 1.2 km | 80% |
| Crossfell Health Centre | 1.4 km | 74% |
| Westbourne Medical Centre | 2.2 km | 79% |
| Dr Geetha Ramachandran & Dr Prasanna Balakrishnan | 2.2 km | 76% |
- Erimus Practice (74% overall experience good)
- Martonside Medical Centre (75% overall experience good)
- Park Surgery (72% overall experience good)
- Prospect Surgery (91% overall experience good)
- The Discovery Practice (77% overall experience good)
- The Endeavour Practice (84% overall experience good)
How do patients rate Thorntree Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Thorntree Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Thorntree Surgery?
2,896 patients were registered in September 2026, up 4.9% on a year earlier.
What is Thorntree Surgery's CQC rating?
Good overall, published in November 2015.
How many GPs does Thorntree Surgery have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,057 patients per GP against 2,171 across England.
Are appointments at Thorntree Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thorntree Surgery's phone number?
0300 111 2300.