South Grange Medical Group Practice, Middlesbrough: patient reviews and CQC rating
South Grange Medical Group Practice is a GP practice in Middlesbrough with 15,917 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 5.2 full-time-equivalent qualified GPs, or 3,033 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Grange Medical Group Practice
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 39%, against 54% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 23 practices in Middlesbrough with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (89%). 107 patients answered the survey (response rate 19%).
| Survey question | South Grange Medical Group Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 39% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 74% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 340 responses rated the practice good or very good (England: 92%).
CQC's overall rating for South Grange Medical Group Practice is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,917 patients were registered at South Grange Medical Group Practice in September 2026, up 2.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 3,033 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 6.0 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 6.6 |
| August 2024 | 6.7 | 9.7 |
| August 2025 | 9.9 | 14.2 |
| August 2026 | 5.2 | 9.1 |
From June 2026 to August 2026 the practice recorded 8,774 appointments a month, or 551 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | South Grange Medical Group Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 550 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.3% against 1.9%), epilepsy (1.4% against 0.8%) and palliative or supportive care needs (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 46.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.3 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.9% | 14.3% |
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| COPD | All ages | 4.3% | 1.9% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
South Grange Medical Group Practice, Trunk Road, Eston, Middlesbrough, TS6 9QG. Phone: 01642 467001. Website: www.southgrangemedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Normanby Medical Centre | 0.2 km | 74% |
| Thorntree Surgery | 1.2 km | 79% |
| Crossfell Health Centre | 2.6 km | 74% |
| Westbourne Medical Centre | 3.2 km | 79% |
| Dr Geetha Ramachandran & Dr Prasanna Balakrishnan | 3.2 km | 76% |
- Cambridge Medical Group (77% overall experience good)
- Normanby Medical Centre (74% overall experience good)
How do patients rate South Grange Medical Group Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of South Grange Medical Group Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at South Grange Medical Group Practice?
15,917 patients were registered in September 2026, up 2.4% on a year earlier.
What is South Grange Medical Group Practice's CQC rating?
Good overall, published in April 2016.
How many GPs does South Grange Medical Group Practice have?
5.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,033 patients per GP against 2,171 across England.
Are appointments at South Grange Medical Group Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Grange Medical Group Practice's phone number?
01642 467001.