Westbourne Medical Centre, Middlesbrough: patient reviews and CQC rating
Westbourne Medical Centre is a GP practice in Middlesbrough with 5,552 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 3.6 full-time-equivalent qualified GPs, or 1,560 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westbourne Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 23 practices in Middlesbrough with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (71%). 115 patients answered the survey (response rate 20%).
| Survey question | Westbourne Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 71% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 131 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westbourne Medical Centre is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,552 patients were registered at Westbourne Medical Centre in September 2026, down 2.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,560 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 3,100 appointments a month, or 558 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 38% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Westbourne Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 558 | 550 | 510 |
| Face to face | 80% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.6% against 1.9%), epilepsy (1.4% against 0.8%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%), chronic kidney disease (2.8% against 4.6%) and cancer (2.3% against 3.8%). The practice's patients live in areas with an average deprivation score of 52.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.5 years for women and 73.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.5% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| COPD | All ages | 4.6% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.8% | 74.9% |
Westbourne Medical Centre, 7 Trinity Mews, North Ormesby, Middlesbrough, TS3 6AL. Phone: 01642 277000. Website: www.westbournemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Geetha Ramachandran & Dr Prasanna Balakrishnan | 0.0 km | 76% |
| Kings Medical Centre | 0.0 km | 73% |
| Newlands Medical Practice | 0.6 km | 82% |
| Borough Road and Nunthorpe Medical Group | 0.7 km | 91% |
| The Discovery Practice | 1.3 km | 77% |
- Acklam Medical Centre (72% overall experience good)
- Coulby Medical Practice (79% overall experience good)
- Crossfell Health Centre (74% overall experience good)
- Dr Geetha Ramachandran & Dr Prasanna Balakrishnan (76% overall experience good)
- Kings Medical Centre (73% overall experience good)
- Newlands Medical Practice (82% overall experience good)
- Parkway Medical Centre (86% overall experience good)
How do patients rate Westbourne Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Westbourne Medical Centre as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Westbourne Medical Centre?
5,552 patients were registered in September 2026, down 2.1% on a year earlier.
What is Westbourne Medical Centre's CQC rating?
Good overall, published in February 2016.
How many GPs does Westbourne Medical Centre have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,560 patients per GP against 2,171 across England.
Are appointments at Westbourne Medical Centre face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westbourne Medical Centre's phone number?
01642 277000.