Coulby Medical Practice, Middlesbrough: patient reviews and CQC rating
Coulby Medical Practice is a GP practice in Middlesbrough with 9,166 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 4.8 full-time-equivalent qualified GPs, or 1,904 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Coulby Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 23 practices in Middlesbrough with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (65%). 102 patients answered the survey (response rate 28%).
| Survey question | Coulby Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 37% | 62% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 274 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Coulby Medical Practice is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,166 patients were registered at Coulby Medical Practice in September 2026, down 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,904 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.0 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 4.2 |
| August 2024 | 5.0 | 6.0 |
| August 2025 | 4.9 | 7.0 |
| August 2026 | 4.8 | 7.6 |
From June 2026 to August 2026 the practice recorded 6,828 appointments a month, or 745 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Coulby Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 745 | 550 | 510 |
| Face to face | 78% | 68% | 63% |
| Same day as booked | 59% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%), stroke or TIA (3.0% against 1.9%) and dementia (1.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.3% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Coulby Medical Practice, Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL. Phone: 01642 045830.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkway Medical Centre | 0.0 km | 86% |
| Martonside Medical Centre | 3.2 km | 75% |
| Acklam Medical Centre | 3.5 km | 72% |
| Crossfell Health Centre | 4.1 km | 74% |
| Cambridge Medical Group | 4.1 km | 77% |
- Acklam Medical Centre (72% overall experience good)
- Crossfell Health Centre (74% overall experience good)
- Dr Geetha Ramachandran & Dr Prasanna Balakrishnan (76% overall experience good)
- Kings Medical Centre (73% overall experience good)
- Newlands Medical Practice (82% overall experience good)
- Parkway Medical Centre (86% overall experience good)
- Westbourne Medical Centre (79% overall experience good)
How do patients rate Coulby Medical Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Coulby Medical Practice as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Coulby Medical Practice?
9,166 patients were registered in September 2026, down 0.7% on a year earlier.
What is Coulby Medical Practice's CQC rating?
Good overall, published in December 2017.
How many GPs does Coulby Medical Practice have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,904 patients per GP against 2,171 across England.
Are appointments at Coulby Medical Practice face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Coulby Medical Practice's phone number?
01642 045830.