Dr Geetha Ramachandran & Dr Prasanna Balakrishnan, Middlesbrough: patient reviews and CQC rating

What patients say about Dr Geetha Ramachandran & Dr Prasanna Balakrishnan

Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.

On overall experience it is 14th of the 23 practices in Middlesbrough with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (76%). 96 patients answered the survey (response rate 11%).

In the Friends and Family Test for July 2026, 97% of 34 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Dr Geetha Ramachandran & Dr Prasanna Balakrishnan is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).

3,584 patients were registered at Dr Geetha Ramachandran & Dr Prasanna Balakrishnan in September 2026, down 4.9% on a year earlier (England: down 1.1%).

13% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,829 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 1,789 appointments a month, or 499 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 51% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).

52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%), dementia (1.3% against 0.8%) and COPD (3.0% against 1.9%). It has a lower share for depression (4.3% against 14.3%), chronic kidney disease (1.7% against 4.6%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 48.0 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 77.9 years for women and 73.4 for men (England: 83.0 and 79.1).

38% of the practice's patients live in the TS3 postcode district, followed by TS5 (20%), TS4 (18%) and TS1 (11%). 92% live in Middlesbrough, the council area the practice is in.

Dr Geetha Ramachandran & Dr Prasanna Balakrishnan, 5 Trinity Mews, North Ormesby, Middlesbrough, TS3 6AL. Phone: 01642 242880. Website: www.hirselmedicalcentre.co.uk.