Parkway Medical Centre, Middlesbrough: patient reviews and CQC rating
Parkway Medical Centre is a GP practice in Middlesbrough with 9,905 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 3.7 full-time-equivalent qualified GPs, or 2,672 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkway Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 90%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 23 practices in Middlesbrough with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (77%). 94 patients answered the survey (response rate 25%).
| Survey question | Parkway Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 90% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 167 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parkway Medical Centre is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,905 patients were registered at Parkway Medical Centre in September 2026, up 3.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,672 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.3 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 7.2 |
| August 2024 | 5.1 | 7.7 |
| August 2025 | 5.6 | 7.3 |
| August 2026 | 3.7 | 5.5 |
From June 2026 to August 2026 the practice recorded 9,168 appointments a month, or 926 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 73% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Parkway Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 926 | 550 | 510 |
| Face to face | 42% | 68% | 63% |
| Same day as booked | 73% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), depression (23.2% against 14.3%) and epilepsy (1.2% against 0.8%). It has a lower share for chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.2% | 14.3% |
| High blood pressure | All ages | 17.2% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Parkway Medical Centre, Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL. Phone: 01642 270033. Website: www.parkwaymedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Coulby Medical Practice | 0.0 km | 79% |
| Martonside Medical Centre | 3.2 km | 75% |
| Acklam Medical Centre | 3.5 km | 72% |
| Crossfell Health Centre | 4.1 km | 74% |
| Cambridge Medical Group | 4.1 km | 77% |
- Acklam Medical Centre (72% overall experience good)
- Coulby Medical Practice (79% overall experience good)
- Crossfell Health Centre (74% overall experience good)
- Dr Geetha Ramachandran & Dr Prasanna Balakrishnan (76% overall experience good)
- Kings Medical Centre (73% overall experience good)
- Newlands Medical Practice (82% overall experience good)
- Westbourne Medical Centre (79% overall experience good)
How do patients rate Parkway Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Parkway Medical Centre as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Parkway Medical Centre?
9,905 patients were registered in September 2026, up 3.8% on a year earlier.
What is Parkway Medical Centre's CQC rating?
Good overall, published in August 2016.
How many GPs does Parkway Medical Centre have?
3.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,672 patients per GP against 2,171 across England.
Are appointments at Parkway Medical Centre face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkway Medical Centre's phone number?
01642 270033.