Eston PCN: primary care network practices and patient survey
Eston PCN is a primary care network of 3 GP practices with 49,458 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 2,920 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Eston PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at Normanby Medical Centre to 80% at South Grange Medical Group Practice, with a median of 77% (England: 77%). None differs from England by more than the survey's margin of error. South Grange Medical Group Practice has the highest share finding it easy to get through by phone (54%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| South Grange Medical Group Practice | 15,917 | 80% | 54% | Good | 3,033 |
| Cambridge Medical Group | 7,142 | 77% | 49% | Good | 2,143 |
| Normanby Medical Centre | 26,399 | 74% | 28% | Good | 3,160 |
Results for the network as a whole, from 332 responses, against North East and North Cumbria and England.
| Survey question | Eston PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 40% | 62% | 57% |
| Easy to contact via the website | 39% | 59% | 58% |
| Easy to contact via the NHS App | 53% | 58% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 74% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
There are 2,920 registered patients per full-time-equivalent qualified GP in Eston PCN, more than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 552 appointments a month per 1,000 patients (England: 510), 81% of them face to face. 37% of appointments took place on the day they were booked (England: 45%). 19% of registered patients are aged 65 or over (England: 19%).
| Measure | Eston PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,920 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 552 | 550 | 510 |
| Face-to-face appointments | 81% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 19% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Eston PCN is copd (3.6% against 1.9%).
| Condition register | Age group | Eston PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% | 7,121 |
| High blood pressure | All ages | 17.1% | 15.2% | 7,786 |
| Diabetes | 17+ yrs | 10.5% | 7.9% | 3,826 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 3,377 |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% | 1,696 |
| Cancer | All ages | 4.1% | 3.8% | 1,859 |
| COPD | All ages | 3.6% | 1.9% | 1,656 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,629 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,068 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 982 |
| Heart failure | All ages | 1.3% | 1.1% | 583 |
| Epilepsy | 18+ yrs | 1.3% | 0.8% | 455 |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% | 218 |
| Serious mental illness | All ages | 1.1% | 1.0% | 495 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 333 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 373 |
| Learning disability | All ages | 0.8% | 0.6% | 362 |
| Dementia | All ages | 0.8% | 0.8% | 348 |
| Palliative care | All ages | 0.6% | 0.6% | 296 |
- Central Middlesbrough PCN Ltd (7 practices)
- East Cleveland PCN (5 practices)
- Greater Middlesbrough PCN (8 practices)
- Holgate PCN (3 practices)
- Redcar Coastal PCN (7 practices)
Which practices are in Eston PCN?
Cambridge Medical Group, Normanby Medical Centre and South Grange Medical Group Practice.
How do patients rate Eston PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Eston PCN cover?
49,458 registered patients across 3 practices in September 2026.
How many patients per GP does Eston PCN have?
2,920 per full-time-equivalent qualified GP, against 2,171 across England.