East Cleveland PCN: primary care network practices and patient survey
East Cleveland PCN is a primary care network of 5 GP practices with 42,057 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,278 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in East Cleveland PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Hillside Practice to 89% at The Garth Surgery, with a median of 77% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. The Garth Surgery has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Garth Surgery | 11,711 | 89% | 88% | Good | 2,058 |
| Brotton Surgery | 7,851 | 87% | 83% | Good | 3,326 |
| Woodside Surgery | 5,719 | 77% | 69% | Good | 2,664 |
| Springwood Surgery | 7,476 | 74% | 40% | Good | 1,894 |
| Hillside Practice | 9,300 | 73% | 38% | Good | 2,155 |
Results for the network as a whole, from 613 responses, against North East and North Cumbria and England.
| Survey question | East Cleveland PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 66% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,278 registered patients per full-time-equivalent qualified GP in East Cleveland PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 629 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
27% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.5% over the year (England: shrank 1.1%).
| Measure | East Cleveland PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,278 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 629 | 550 | 510 |
| Face-to-face appointments | 65% | 68% | 63% |
| Same day as booked | 45% | 42% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 27% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in East Cleveland PCN is copd (3.4% against 1.9%), and the furthest below is chronic kidney disease (3.3% against 4.6%).
| Condition register | Age group | East Cleveland PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% | 9,144 |
| Depression | 18+ yrs | 18.6% | 14.3% | 6,422 |
| Diabetes | 17+ yrs | 10.0% | 7.9% | 3,509 |
| Asthma | 6+ yrs | 8.0% | 6.6% | 3,209 |
| Cancer | All ages | 4.6% | 3.8% | 1,937 |
| Coronary heart disease | All ages | 4.1% | 3.0% | 1,751 |
| COPD | All ages | 3.4% | 1.9% | 1,441 |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% | 1,154 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 1,350 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 1,116 |
| Epilepsy | 18+ yrs | 1.2% | 0.8% | 409 |
| Serious mental illness | All ages | 1.1% | 1.0% | 470 |
| Dementia | All ages | 1.1% | 0.8% | 465 |
| Heart failure | All ages | 1.1% | 1.1% | 454 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 183 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 317 |
| Learning disability | All ages | 0.9% | 0.6% | 362 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 330 |
| Palliative care | All ages | 0.6% | 0.6% | 272 |
- Bytes PCN (4 practices)
- Central Middlesbrough PCN Ltd (7 practices)
- Eston PCN (3 practices)
- Greater Middlesbrough PCN (8 practices)
- Hartlepool PCN (5 practices)
- North Stockton PCN (3 practices)
- Redcar Coastal PCN (7 practices)
- Stockton PCN (6 practices)
Which practices are in East Cleveland PCN?
Brotton Surgery, Hillside Practice, Springwood Surgery, The Garth Surgery and Woodside Surgery.
How do patients rate East Cleveland PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does East Cleveland PCN cover?
42,057 registered patients across 5 practices in September 2026.
How many patients per GP does East Cleveland PCN have?
2,278 per full-time-equivalent qualified GP, against 2,171 across England.