Brotton Surgery, Saltburn By The Sea: patient reviews and CQC rating
Brotton Surgery is a GP practice in Saltburn By The Sea with 7,851 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 2.4 full-time-equivalent qualified GPs, or 3,326 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brotton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 10 are above England and 1 below by more than the survey's margin of error.
On overall experience it is 3rd of the 5 practices in Saltburn By The Sea with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (89%). 129 patients answered the survey (response rate 32%).
| Survey question | Brotton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 79% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 58% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brotton Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,851 patients were registered at Brotton Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,326 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 4.9 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 2.4 | 3.4 |
| August 2026 | 2.4 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,958 appointments a month, or 504 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 29% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Brotton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 550 | 510 |
| Face to face | 80% | 68% | 63% |
| Same day as booked | 29% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%), depression (24.7% against 14.3%) and high blood pressure (23.6% against 15.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 33.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.7% | 14.3% |
| High blood pressure | All ages | 23.6% | 15.2% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.2% | 74.9% |
Brotton Surgery, Alford Road, Brotton, Saltburn By The Sea, TS12 2FF. Phone: 01287 676215.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hillside Practice | 2.9 km | 73% |
| Huntcliff Surgery | 3.1 km | 91% |
| Woodside Surgery | 3.4 km | 77% |
| Zetland Medical Practice | 5.9 km | 82% |
| Springwood Surgery | 8.5 km | 74% |
- Hillside Practice (73% overall experience good)
- Springwood Surgery (74% overall experience good)
- The Garth Surgery (89% overall experience good)
- Woodside Surgery (77% overall experience good)
How do patients rate Brotton Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Brotton Surgery as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Brotton Surgery?
7,851 patients were registered in September 2026, up 1.5% on a year earlier.
What is Brotton Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Brotton Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,326 patients per GP against 2,171 across England.
Are appointments at Brotton Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brotton Surgery's phone number?
01287 676215.