Hillside Practice, Saltburn By The Sea: patient reviews and CQC rating
Hillside Practice is a GP practice in Saltburn By The Sea with 9,300 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 4.3 full-time-equivalent qualified GPs, or 2,155 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillside Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 5 practices in Saltburn By The Sea with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (68%). 121 patients answered the survey (response rate 29%).
| Survey question | Hillside Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 38% | 62% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 57% | 76% | 73% |
| Wait for appointment about right | 65% | 72% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 230 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillside Practice is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,300 patients were registered at Hillside Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,155 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.0 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.4 |
| August 2024 | 4.3 | 6.2 |
| August 2025 | 4.3 | 6.4 |
| August 2026 | 4.3 | 6.4 |
From June 2026 to August 2026 the practice recorded 5,764 appointments a month, or 620 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hillside Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 620 | 550 | 510 |
| Face to face | 55% | 68% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%), a learning disability (1.1% against 0.6%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.7% | 15.2% |
| Depression | 18+ yrs | 16.2% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| COPD | All ages | 3.9% | 1.9% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Hillside Practice, Windermere Drive, Skelton, Saltburn By The Sea, TS12 2TG. Phone: 01287 650430. Website: www.hillsidepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Huntcliff Surgery | 2.2 km | 91% |
| Brotton Surgery | 2.9 km | 87% |
| Zetland Medical Practice | 3.9 km | 82% |
| Springwood Surgery | 5.9 km | 74% |
| The Garth Surgery | 5.9 km | 89% |
- Brotton Surgery (87% overall experience good)
- Springwood Surgery (74% overall experience good)
- The Garth Surgery (89% overall experience good)
- Woodside Surgery (77% overall experience good)
How do patients rate Hillside Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Hillside Practice as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Hillside Practice?
9,300 patients were registered in September 2026, down 0.9% on a year earlier.
What is Hillside Practice's CQC rating?
Good overall, published in September 2016.
How many GPs does Hillside Practice have?
4.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,155 patients per GP against 2,171 across England.
Are appointments at Hillside Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillside Practice's phone number?
01287 650430.