Springwood Surgery, Guisborough: patient reviews and CQC rating
Springwood Surgery is a GP practice in Guisborough with 7,476 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 3.9 full-time-equivalent qualified GPs, or 1,894 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Springwood Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
40% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 140 patients answered the survey (response rate 41%).
| Survey question | Springwood Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 40% | 62% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 75% | 88% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 62% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 188 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Springwood Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,476 patients were registered at Springwood Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,894 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.7 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 6.3 |
| August 2024 | 3.3 | 6.5 |
| August 2025 | 3.3 | 7.0 |
| August 2026 | 3.9 | 7.8 |
From June 2026 to August 2026 the practice recorded 5,078 appointments a month, or 679 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 51% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Springwood Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 679 | 550 | 510 |
| Face to face | 54% | 68% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), stroke or TIA (3.2% against 1.9%) and atrial fibrillation (3.8% against 2.2%). It has a lower share for chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| COPD | All ages | 2.5% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Springwood Surgery, Rectory Lane, Guisborough, TS14 7DJ. Phone: 01287 619611. Website: www.springwoodsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Garth Surgery | 0.0 km | 89% |
| Hillside Practice | 5.9 km | 73% |
| Great Ayton Health Centre | 6.9 km | 97% |
| Zetland Medical Practice | 7.0 km | 82% |
| Bentley Medical Practice | 7.5 km | 70% |
- Brotton Surgery (87% overall experience good)
- Hillside Practice (73% overall experience good)
- The Garth Surgery (89% overall experience good)
- Woodside Surgery (77% overall experience good)
How do patients rate Springwood Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Springwood Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Springwood Surgery?
7,476 patients were registered in September 2026, down 1.6% on a year earlier.
What is Springwood Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Springwood Surgery have?
3.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,894 patients per GP against 2,171 across England.
Are appointments at Springwood Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Springwood Surgery's phone number?
01287 619611.