Bentley Medical Practice, Redcar: patient reviews and CQC rating
Bentley Medical Practice is a GP practice in Redcar with 9,869 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 3.9 full-time-equivalent qualified GPs, or 2,537 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bentley Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 59%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 6 practices in Redcar with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (82%). 122 patients answered the survey (response rate 29%).
| Survey question | Bentley Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 37% | 59% | 58% |
| Easy to contact via the NHS App | 36% | 58% | 54% |
| Reception team helpful | 79% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 66% | 72% | 69% |
| Listened to well | 77% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Bentley Medical Practice is Good, published in October 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,869 patients were registered at Bentley Medical Practice in September 2026, down 3.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,537 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.3 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 6,648 appointments a month, or 674 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Bentley Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 674 | 550 | 510 |
| Face to face | 82% | 68% | 63% |
| Same day as booked | 46% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.7% against 1.9%), osteoporosis (2.7% against 1.2%) and peripheral arterial disease (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 30.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.9% | 15.2% |
| Depression | 18+ yrs | 20.3% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| COPD | All ages | 4.7% | 1.9% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Heart failure | All ages | 2.1% | 1.1% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Bentley Medical Practice, West Dyke Road, Redcar, TS10 4NW. Phone: 01642 470444.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Green House Surgery | 0.0 km | 72% |
| Redcar Primary Care Hospital | 0.0 km | 67% |
| The Saltscar Surgery | 1.9 km | 78% |
| Coatham Surgery | 2.0 km | 77% |
| Zetland Medical Practice | 3.5 km | 82% |
- Coatham Surgery (77% overall experience good)
- Huntcliff Surgery (91% overall experience good)
- Redcar Primary Care Hospital (67% overall experience good)
- The Green House Surgery (72% overall experience good)
- The Saltscar Surgery (78% overall experience good)
- Zetland Medical Practice (82% overall experience good)
How do patients rate Bentley Medical Practice?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Bentley Medical Practice as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Bentley Medical Practice?
9,869 patients were registered in September 2026, down 3.6% on a year earlier.
What is Bentley Medical Practice's CQC rating?
Good overall, published in October 2017.
How many GPs does Bentley Medical Practice have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,537 patients per GP against 2,171 across England.
Are appointments at Bentley Medical Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bentley Medical Practice's phone number?
01642 470444.