The Saltscar Surgery, Redcar: patient reviews and CQC rating
The Saltscar Surgery is a GP practice in Redcar with 8,364 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 3.1 full-time-equivalent qualified GPs, or 2,687 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Saltscar Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 6 practices in Redcar with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 137 patients answered the survey (response rate 28%).
| Survey question | The Saltscar Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 69% | 72% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Saltscar Surgery is Good, published in July 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,364 patients were registered at The Saltscar Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,687 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.5 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 5,134 appointments a month, or 614 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 37% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Saltscar Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 614 | 550 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 16% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), a learning disability (1.3% against 0.6%) and COPD (4.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 30.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.5% | 14.3% |
| High blood pressure | All ages | 20.2% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| COPD | All ages | 4.2% | 1.9% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Learning disability | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
The Saltscar Surgery, 22 Kirkleatham Street, Redcar, TS10 1UA. Phone: 01642 471388.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Coatham Surgery | 0.2 km | 77% |
| Bentley Medical Practice | 1.9 km | 70% |
| The Green House Surgery | 1.9 km | 72% |
| Redcar Primary Care Hospital | 1.9 km | 67% |
| Zetland Medical Practice | 4.6 km | 82% |
- Bentley Medical Practice (70% overall experience good)
- Coatham Surgery (77% overall experience good)
- Huntcliff Surgery (91% overall experience good)
- Redcar Primary Care Hospital (67% overall experience good)
- The Green House Surgery (72% overall experience good)
- Zetland Medical Practice (82% overall experience good)
How do patients rate The Saltscar Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Saltscar Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at The Saltscar Surgery?
8,364 patients were registered in September 2026, down 1.9% on a year earlier.
What is The Saltscar Surgery's CQC rating?
Good overall, published in July 2019.
How many GPs does The Saltscar Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,687 patients per GP against 2,171 across England.
Are appointments at The Saltscar Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Saltscar Surgery's phone number?
01642 471388.