The Green House Surgery, Redcar: patient reviews and CQC rating
The Green House Surgery is a GP practice in Redcar with 10,298 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 4.0 full-time-equivalent qualified GPs, or 2,575 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Green House Surgery
Its best result against England is the share who found the reception and administrative team helpful: 92%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 6 practices in Redcar with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (76%). 111 patients answered the survey (response rate 27%).
| Survey question | The Green House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 30% | 59% | 58% |
| Easy to contact via the NHS App | 32% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 65% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 471 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Green House Surgery is Good, published in June 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,298 patients were registered at The Green House Surgery in September 2026, up 3.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,575 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.7 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 5.2 |
| August 2024 | 5.6 | 6.2 |
| August 2025 | 4.0 | 4.9 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 5,445 appointments a month, or 529 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 39% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Green House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 550 | 510 |
| Face to face | 83% | 68% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), palliative or supportive care needs (1.2% against 0.6%) and a learning disability (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
The Green House Surgery, Redcar Primary Trust Hospital, West Dyke Road, Redcar, TS10 4NW. Phone: 01642 475157. Website: www.thegreenhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bentley Medical Practice | 0.0 km | 70% |
| Redcar Primary Care Hospital | 0.0 km | 67% |
| The Saltscar Surgery | 1.9 km | 78% |
| Coatham Surgery | 2.0 km | 77% |
| Zetland Medical Practice | 3.5 km | 82% |
- Bentley Medical Practice (70% overall experience good)
- Coatham Surgery (77% overall experience good)
- Huntcliff Surgery (91% overall experience good)
- Redcar Primary Care Hospital (67% overall experience good)
- The Saltscar Surgery (78% overall experience good)
- Zetland Medical Practice (82% overall experience good)
How do patients rate The Green House Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Green House Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at The Green House Surgery?
10,298 patients were registered in September 2026, up 3.7% on a year earlier.
What is The Green House Surgery's CQC rating?
Good overall, published in June 2019.
How many GPs does The Green House Surgery have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,575 patients per GP against 2,171 across England.
Are appointments at The Green House Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Green House Surgery's phone number?
01642 475157.