Hartlepool PCN: primary care network practices and patient survey
Hartlepool PCN is a primary care network of 5 GP practices with 32,937 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,117 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Hartlepool PCN with survey results, the share of patients describing their overall experience as good ranges from 57% at Gladstone House Surgery to 88% at Seaton Surgery, with a median of 77% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Seaton Surgery has the highest share finding it easy to get through by phone (91%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Seaton Surgery | 4,177 | 88% | 91% | Good | 1,843 |
| West Quay Medical Practice | 6,252 | 79% | 55% | Good | 2,131 |
| Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer | 7,528 | 77% | 70% | Good | 1,995 |
| Hart Medical Practice | 9,376 | 75% | 52% | Good | 1,964 |
| Gladstone House Surgery | 5,604 | 57% | 42% | Good | 3,090 |
Results for the network as a whole, from 533 responses, against North East and North Cumbria and England.
| Survey question | Hartlepool PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 44% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 60% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 2,117 registered patients per full-time-equivalent qualified GP in Hartlepool PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 527 appointments a month per 1,000 patients (England: 510), 75% of them face to face. 39% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.1% over the year (England: shrank 1.1%).
| Measure | Hartlepool PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,117 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 527 | 550 | 510 |
| Face-to-face appointments | 75% | 68% | 63% |
| Same day as booked | 39% | 42% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 22% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Hartlepool PCN is palliative care (1.1% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Hartlepool PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% | 6,403 |
| Depression | 18+ yrs | 14.1% | 14.3% | 3,709 |
| Diabetes | 17+ yrs | 9.2% | 7.9% | 2,451 |
| Asthma | 6+ yrs | 7.8% | 6.6% | 2,411 |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% | 1,247 |
| Coronary heart disease | All ages | 4.1% | 3.0% | 1,362 |
| Cancer | All ages | 4.0% | 3.8% | 1,324 |
| COPD | All ages | 3.2% | 1.9% | 1,052 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 834 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 818 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 301 |
| Heart failure | All ages | 1.1% | 1.1% | 374 |
| Palliative care | All ages | 1.1% | 0.6% | 374 |
| Dementia | All ages | 1.0% | 0.8% | 345 |
| Serious mental illness | All ages | 0.9% | 1.0% | 309 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 249 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 289 |
| Learning disability | All ages | 0.8% | 0.6% | 260 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 83 |
- Central Middlesbrough PCN Ltd (7 practices)
- East Cleveland PCN (5 practices)
- Greater Middlesbrough PCN (8 practices)
- Hartlepool Health PCN (3 practices)
- North Stockton PCN (3 practices)
- One Life Hartlepool PCN (3 practices)
- Redcar Coastal PCN (7 practices)
- Stockton PCN (6 practices)
Which practices are in Hartlepool PCN?
Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer, Gladstone House Surgery, Hart Medical Practice, Seaton Surgery and West Quay Medical Practice.
How do patients rate Hartlepool PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Hartlepool PCN cover?
32,937 registered patients across 5 practices in September 2026.
How many patients per GP does Hartlepool PCN have?
2,117 per full-time-equivalent qualified GP, against 2,171 across England.