Hartlepool Health PCN: primary care network practices and patient survey
Hartlepool Health PCN is a primary care network of 3 GP practices with 30,912 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,007 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Hartlepool Health PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at Wynyard Medical Centre to 76% at The Headland Medical Centre, with a median of 68% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. The Headland Medical Centre has the highest share finding it easy to get through by phone (74%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Headland Medical Centre | 5,287 | 76% | 74% | Good | 2,644 |
| McKenzie House | 19,499 | 68% | 35% | Good | 3,445 |
| Wynyard Medical Centre | 6,126 | 54% | 21% | Good | 2,338 |
Results for the network as a whole, from 315 responses, against North East and North Cumbria and England.
| Survey question | Hartlepool Health PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 67% | 80% | 77% |
| Easy to contact by phone | 39% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 58% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 63% | 76% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
There are 3,007 registered patients per full-time-equivalent qualified GP in Hartlepool Health PCN, more than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 510 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
20% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.8% over the year (England: shrank 1.1%).
| Measure | Hartlepool Health PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 3,007 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 510 | 550 | 510 |
| Face-to-face appointments | 63% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 20% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Hartlepool Health PCN is palliative care (1.4% against 0.6%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Hartlepool Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% | 5,401 |
| Depression | 18+ yrs | 13.0% | 14.3% | 3,168 |
| Diabetes | 17+ yrs | 8.8% | 7.9% | 2,165 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 2,224 |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% | 1,124 |
| Coronary heart disease | All ages | 3.8% | 3.0% | 1,159 |
| COPD | All ages | 3.5% | 1.9% | 1,070 |
| Cancer | All ages | 3.4% | 3.8% | 1,041 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 793 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 651 |
| Palliative care | All ages | 1.4% | 0.6% | 431 |
| Heart failure | All ages | 1.1% | 1.1% | 347 |
| Serious mental illness | All ages | 1.1% | 1.0% | 324 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 255 |
| Dementia | All ages | 1.0% | 0.8% | 293 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 194 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 232 |
| Learning disability | All ages | 0.8% | 0.6% | 230 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 57 |
- Central Middlesbrough PCN Ltd (7 practices)
- East Cleveland PCN (5 practices)
- Greater Middlesbrough PCN (8 practices)
- Hartlepool PCN (5 practices)
- North Stockton PCN (3 practices)
- One Life Hartlepool PCN (3 practices)
- Redcar Coastal PCN (7 practices)
- Stockton PCN (6 practices)
Which practices are in Hartlepool Health PCN?
McKenzie House, The Headland Medical Centre and Wynyard Medical Centre.
How do patients rate Hartlepool Health PCN?
67% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Hartlepool Health PCN cover?
30,912 registered patients across 3 practices in September 2026.
How many patients per GP does Hartlepool Health PCN have?
3,007 per full-time-equivalent qualified GP, against 2,171 across England.