One Life Hartlepool PCN: primary care network practices and patient survey
One Life Hartlepool PCN is a primary care network of 3 GP practices with 35,590 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,124 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in One Life Hartlepool PCN with survey results, the share of patients describing their overall experience as good ranges from 60% at Havelock Grange Practice to 75% at Chadwick Practice, with a median of 74% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Chadwick Practice has the highest share finding it easy to get through by phone (50%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Chadwick Practice | 11,943 | 75% | 50% | Good | 2,658 |
| Bankhouse Surgery | 10,378 | 74% | 44% | Good | 1,517 |
| Havelock Grange Practice | 13,269 | 60% | 30% | Good | 2,449 |
Results for the network as a whole, from 354 responses, against North East and North Cumbria and England.
| Survey question | One Life Hartlepool PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 69% | 80% | 77% |
| Easy to contact by phone | 41% | 62% | 57% |
| Easy to contact via the website | 41% | 59% | 58% |
| Easy to contact via the NHS App | 42% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 64% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 2,124 registered patients per full-time-equivalent qualified GP in One Life Hartlepool PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 498 appointments a month per 1,000 patients (England: 510), 82% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.4% over the year (England: shrank 1.1%).
| Measure | One Life Hartlepool PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,124 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 498 | 550 | 510 |
| Face-to-face appointments | 82% | 68% | 63% |
| Same day as booked | 43% | 42% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 21% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in One Life Hartlepool PCN is copd (3.7% against 1.9%), and the furthest below is osteoporosis (0.1% against 1.2%).
| Condition register | Age group | One Life Hartlepool PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% | 5,586 |
| High blood pressure | All ages | 18.6% | 15.2% | 6,722 |
| Diabetes | 17+ yrs | 9.2% | 7.9% | 2,687 |
| Asthma | 6+ yrs | 8.2% | 6.6% | 2,781 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 1,513 |
| Coronary heart disease | All ages | 4.3% | 3.0% | 1,569 |
| Cancer | All ages | 4.0% | 3.8% | 1,448 |
| COPD | All ages | 3.7% | 1.9% | 1,325 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 906 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 900 |
| Epilepsy | 18+ yrs | 1.2% | 0.8% | 349 |
| Serious mental illness | All ages | 1.2% | 1.0% | 422 |
| Dementia | All ages | 1.0% | 0.8% | 358 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 288 |
| Heart failure | All ages | 0.9% | 1.1% | 340 |
| Learning disability | All ages | 0.9% | 0.6% | 328 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 328 |
| Palliative care | All ages | 0.7% | 0.6% | 249 |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% | 16 |
- Central Middlesbrough PCN Ltd (7 practices)
- East Cleveland PCN (5 practices)
- Greater Middlesbrough PCN (8 practices)
- Hartlepool Health PCN (3 practices)
- Hartlepool PCN (5 practices)
- North Stockton PCN (3 practices)
- Redcar Coastal PCN (7 practices)
- Stockton PCN (6 practices)
Which practices are in One Life Hartlepool PCN?
Bankhouse Surgery, Chadwick Practice and Havelock Grange Practice.
How do patients rate One Life Hartlepool PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does One Life Hartlepool PCN cover?
35,590 registered patients across 3 practices in September 2026.
How many patients per GP does One Life Hartlepool PCN have?
2,124 per full-time-equivalent qualified GP, against 2,171 across England.