Chadwick Practice, Hartlepool: patient reviews and CQC rating
Chadwick Practice is a GP practice in Hartlepool with 11,943 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.5 full-time-equivalent qualified GPs, or 2,658 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chadwick Practice
Its best result against England is the share who described their last contact with the practice as good: 78%, against 73% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 114 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 6th of the 12 practices in Hartlepool with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (83%). 114 patients answered the survey (response rate 26%).
| Survey question | Chadwick Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 58% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 507 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chadwick Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,943 patients were registered at Chadwick Practice in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,658 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.4 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 4.5 | 4.5 |
From June 2026 to August 2026 the practice recorded 5,631 appointments a month, or 471 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 42% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chadwick Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 471 | 550 | 510 |
| Face to face | 84% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), COPD (3.8% against 1.9%) and depression (25.5% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.5% | 14.3% |
| High blood pressure | All ages | 20.6% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| Cancer | All ages | 4.4% | 3.8% |
| COPD | All ages | 3.8% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Chadwick Practice, One Life Hartlepool, Park Road, Hartlepool, TS24 7PW. Phone: 01429 234646. Website: www.chadwick-practice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bankhouse Surgery | 0.0 km | 74% |
| Havelock Grange Practice | 0.0 km | 60% |
| West Quay Medical Practice | 0.4 km | 79% |
| Gladstone House Surgery | 0.4 km | 57% |
| McKenzie House | 1.1 km | 68% |
- Bankhouse Surgery (74% overall experience good)
- Havelock Grange Practice (60% overall experience good)
How do patients rate Chadwick Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Chadwick Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Chadwick Practice?
11,943 patients were registered in September 2026, up 0.2% on a year earlier.
What is Chadwick Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Chadwick Practice have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,658 patients per GP against 2,171 across England.
Are appointments at Chadwick Practice face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chadwick Practice's phone number?
01429 234646.