Havelock Grange Practice, Hartlepool: patient reviews and CQC rating
Havelock Grange Practice is a GP practice in Hartlepool with 13,269 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 5.4 full-time-equivalent qualified GPs, or 2,449 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Havelock Grange Practice
Its best result against England is the share who said they were treated with care and concern: 88%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 30%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 12 practices in Hartlepool with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (70%). 125 patients answered the survey (response rate 27%).
| Survey question | Havelock Grange Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 60% | 80% | 77% |
| Easy to contact by phone | 30% | 62% | 57% |
| Easy to contact via the website | 32% | 59% | 58% |
| Easy to contact via the NHS App | 32% | 58% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 54% | 76% | 73% |
| Wait for appointment about right | 61% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 263 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Havelock Grange Practice is Good, published in July 2016. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
13,269 patients were registered at Havelock Grange Practice in September 2026, down 3.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,449 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 7.2 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 13.5 |
| August 2024 | 5.4 | 11.1 |
| August 2025 | 5.4 | 12.7 |
| August 2026 | 5.4 | 11.6 |
From June 2026 to August 2026 the practice recorded 6,824 appointments a month, or 514 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 30% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Havelock Grange Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 514 | 550 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), epilepsy (1.3% against 0.8%) and a learning disability (0.9% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 41.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.6% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.1% | 74.9% |
Havelock Grange Practice, One Life Hartlepool, Park Road, Hartlepool, TS24 7PW. Phone: 01429 272000.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bankhouse Surgery | 0.0 km | 74% |
| Chadwick Practice | 0.0 km | 75% |
| West Quay Medical Practice | 0.4 km | 79% |
| Gladstone House Surgery | 0.4 km | 57% |
| McKenzie House | 1.1 km | 68% |
- Bankhouse Surgery (74% overall experience good)
- Chadwick Practice (75% overall experience good)
How do patients rate Havelock Grange Practice?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Havelock Grange Practice as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at Havelock Grange Practice?
13,269 patients were registered in September 2026, down 3.1% on a year earlier.
What is Havelock Grange Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does Havelock Grange Practice have?
5.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,449 patients per GP against 2,171 across England.
Are appointments at Havelock Grange Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Havelock Grange Practice's phone number?
01429 272000.