West Quay Medical Practice, Hartlepool: patient reviews and CQC rating
West Quay Medical Practice is a GP practice in Hartlepool with 6,252 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 2.9 full-time-equivalent qualified GPs, or 2,131 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Quay Medical Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 93%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 12 practices in Hartlepool with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (84%). 103 patients answered the survey (response rate 27%).
| Survey question | West Quay Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 31% | 59% | 58% |
| Easy to contact via the NHS App | 31% | 58% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for West Quay Medical Practice is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,252 patients were registered at West Quay Medical Practice in September 2026, down 1.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,131 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.0 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 4,611 appointments a month, or 738 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | West Quay Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 738 | 550 | 510 |
| Face to face | 44% | 68% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), a learning disability (1.2% against 0.6%) and epilepsy (1.3% against 0.8%). It has a lower share for chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 36.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Palliative care | All ages | 2.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
West Quay Medical Practice, The Health Centre, Victoria Road, Hartlepool, TS26 8DB. Phone: 01429 273191.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gladstone House Surgery | 0.1 km | 57% |
| Bankhouse Surgery | 0.4 km | 74% |
| Chadwick Practice | 0.4 km | 75% |
| Havelock Grange Practice | 0.4 km | 60% |
| McKenzie House | 1.5 km | 68% |
- Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer (77% overall experience good)
- Gladstone House Surgery (57% overall experience good)
- Hart Medical Practice (75% overall experience good)
- Seaton Surgery (88% overall experience good)
How do patients rate West Quay Medical Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of West Quay Medical Practice as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at West Quay Medical Practice?
6,252 patients were registered in September 2026, down 1.7% on a year earlier.
What is West Quay Medical Practice's CQC rating?
Good overall, published in January 2018.
How many GPs does West Quay Medical Practice have?
2.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,131 patients per GP against 2,171 across England.
Are appointments at West Quay Medical Practice face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Quay Medical Practice's phone number?
01429 273191.