Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer, Hartlepool: patient reviews and CQC rating
Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer is a GP practice in Hartlepool with 7,528 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.8 full-time-equivalent qualified GPs, or 1,995 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 46%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 12 practices in Hartlepool with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (87%). 117 patients answered the survey (response rate 26%).
| Survey question | Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 46% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer is Good, published in July 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,528 patients were registered at Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer in September 2026, up 0.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,995 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.4 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.2 |
| August 2024 | 3.4 | 4.5 |
| August 2025 | 3.8 | 4.8 |
| August 2026 | 3.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 3,941 appointments a month, or 524 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 34% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 524 | 550 | 510 |
| Face to face | 81% | 68% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.7% against 1.9%), asthma (10.1% against 6.6%) and peripheral arterial disease (0.8% against 0.6%). The practice's patients live in areas with an average deprivation score of 37.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.6% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Asthma | 6+ yrs | 10.1% | 6.6% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.3% | 74.9% |
Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer, West View Road, Hartlepool, TS24 9LJ. Phone: 01429 890400.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hart Medical Practice | 0.6 km | 75% |
| Gladstone House Surgery | 2.8 km | 57% |
| West Quay Medical Practice | 2.8 km | 79% |
| The Headland Medical Centre | 2.9 km | 76% |
| Bankhouse Surgery | 3.1 km | 74% |
- Gladstone House Surgery (57% overall experience good)
- Hart Medical Practice (75% overall experience good)
- Seaton Surgery (88% overall experience good)
- West Quay Medical Practice (79% overall experience good)
How do patients rate Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer?
7,528 patients were registered in September 2026, up 0.7% on a year earlier.
What is Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer's CQC rating?
Good overall, published in July 2017.
How many GPs does Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,995 patients per GP against 2,171 across England.
Are appointments at Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer's phone number?
01429 890400.