Gladstone House Surgery, Hartlepool: patient reviews and CQC rating
Gladstone House Surgery is a GP practice in Hartlepool with 5,604 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 1.8 full-time-equivalent qualified GPs, or 3,090 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gladstone House Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Its weakest is the share who described their overall experience of the practice as good: 57%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 11th of the 12 practices in Hartlepool with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (71%). 105 patients answered the survey (response rate 19%).
| Survey question | Gladstone House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 57% | 80% | 77% |
| Easy to contact by phone | 42% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 55% | 76% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 93 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gladstone House Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,604 patients were registered at Gladstone House Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 3,090 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.7 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 2,231 appointments a month, or 398 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 31% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Gladstone House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 398 | 550 | 510 |
| Face to face | 80% | 68% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), peripheral arterial disease (1.6% against 0.6%) and COPD (3.4% against 1.9%). It has a lower share for chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 45.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Palliative care | All ages | 2.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.6% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Gladstone House Surgery, Victoria Road Health Centre, Victoria Road, Hartlepool, TS26 8DF. Phone: 01429 297290.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Quay Medical Practice | 0.1 km | 79% |
| Bankhouse Surgery | 0.4 km | 74% |
| Chadwick Practice | 0.4 km | 75% |
| Havelock Grange Practice | 0.4 km | 60% |
| McKenzie House | 1.5 km | 68% |
- Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer (77% overall experience good)
- Hart Medical Practice (75% overall experience good)
- Seaton Surgery (88% overall experience good)
- West Quay Medical Practice (79% overall experience good)
How do patients rate Gladstone House Surgery?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Gladstone House Surgery as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Gladstone House Surgery?
5,604 patients were registered in September 2026, down 1.0% on a year earlier.
What is Gladstone House Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Gladstone House Surgery have?
1.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,090 patients per GP against 2,171 across England.
Are appointments at Gladstone House Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gladstone House Surgery's phone number?
01429 297290.