Bankhouse Surgery, Hartlepool: patient reviews and CQC rating
Bankhouse Surgery is a GP practice in Hartlepool with 10,378 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 6.8 full-time-equivalent qualified GPs, or 1,517 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bankhouse Surgery
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 12 practices in Hartlepool with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (72%). 115 patients answered the survey (response rate 24%).
| Survey question | Bankhouse Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 44% | 62% | 57% |
| Easy to contact via the website | 37% | 59% | 58% |
| Easy to contact via the NHS App | 38% | 58% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 55% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 206 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bankhouse Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,378 patients were registered at Bankhouse Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,517 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.9 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 12.1 |
| August 2024 | 6.2 | 8.8 |
| August 2025 | 7.8 | 10.4 |
| August 2026 | 6.8 | 8.9 |
From June 2026 to August 2026 the practice recorded 5,281 appointments a month, or 509 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 61% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Bankhouse Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 550 | 510 |
| Face to face | 87% | 68% | 63% |
| Same day as booked | 61% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%), peripheral arterial disease (0.9% against 0.6%) and depression (21.0% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.0% | 14.3% |
| High blood pressure | All ages | 17.6% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.9% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Bankhouse Surgery, One Life Hartlepool, Hartlepool, TS24 7PW. Phone: 01429 274800. Website: www.bankhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chadwick Practice | 0.0 km | 75% |
| Havelock Grange Practice | 0.0 km | 60% |
| West Quay Medical Practice | 0.4 km | 79% |
| Gladstone House Surgery | 0.4 km | 57% |
| McKenzie House | 1.1 km | 68% |
- Chadwick Practice (75% overall experience good)
- Havelock Grange Practice (60% overall experience good)
How do patients rate Bankhouse Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Bankhouse Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Bankhouse Surgery?
10,378 patients were registered in September 2026, down 1.0% on a year earlier.
What is Bankhouse Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Bankhouse Surgery have?
6.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,517 patients per GP against 2,171 across England.
Are appointments at Bankhouse Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bankhouse Surgery's phone number?
01429 274800.