McKenzie House, Hartlepool: patient reviews and CQC rating
McKenzie House is a GP practice in Hartlepool with 19,499 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 5.7 full-time-equivalent qualified GPs, or 3,445 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about McKenzie House
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 12 practices in Hartlepool with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (55%). 96 patients answered the survey (response rate 20%).
| Survey question | McKenzie House | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 35% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 53% | 58% | 54% |
| Reception team helpful | 80% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 61% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 33% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for McKenzie House is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,499 patients were registered at McKenzie House in September 2026, up 2.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 3,445 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 8.4 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 11.8 |
| August 2024 | 9.0 | 14.0 |
| August 2025 | 6.4 | 10.2 |
| August 2026 | 5.7 | 10.6 |
From June 2026 to August 2026 the practice recorded 10,655 appointments a month, or 546 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 42% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | McKenzie House | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 546 | 550 | 510 |
| Face to face | 57% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), COPD (3.7% against 1.9%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 38.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
McKenzie House, 17 Kendal Road, Hartlepool, TS25 1QU. Phone: 01429 230000. Website: www.mckenziegrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bankhouse Surgery | 1.1 km | 74% |
| Chadwick Practice | 1.1 km | 75% |
| Havelock Grange Practice | 1.1 km | 60% |
| West Quay Medical Practice | 1.5 km | 79% |
| Gladstone House Surgery | 1.5 km | 57% |
- The Headland Medical Centre (76% overall experience good)
- Wynyard Medical Centre (54% overall experience good)
How do patients rate McKenzie House?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of McKenzie House as good, against 77% across England. 35% found it easy to get through by phone.
How many patients are registered at McKenzie House?
19,499 patients were registered in September 2026, up 2.1% on a year earlier.
What is McKenzie House's CQC rating?
Good overall, published in March 2018.
How many GPs does McKenzie House have?
5.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,445 patients per GP against 2,171 across England.
Are appointments at McKenzie House face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is McKenzie House's phone number?
01429 230000.