Wynyard Medical Centre, Hartlepool: patient reviews and CQC rating
Wynyard Medical Centre is a GP practice in Hartlepool with 6,126 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 2.6 full-time-equivalent qualified GPs, or 2,338 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wynyard Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 88%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 12th of the 12 practices in Hartlepool with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (66%). 114 patients answered the survey (response rate 21%).
| Survey question | Wynyard Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 54% | 80% | 77% |
| Easy to contact by phone | 21% | 62% | 57% |
| Easy to contact via the website | 39% | 59% | 58% |
| Easy to contact via the NHS App | 30% | 58% | 54% |
| Reception team helpful | 79% | 88% | 85% |
| Last contact good | 47% | 76% | 73% |
| Wait for appointment about right | 49% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Wynyard Medical Centre is Good, published in March 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,126 patients were registered at Wynyard Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,338 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 0.9 | 0.9 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 2,521 appointments a month, or 411 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 26% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Wynyard Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 550 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 26% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%) and COPD (2.8% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%) and chronic kidney disease (2.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.0% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Wynyard Medical Centre, Wynyard Road, Hartlepool, TS25 3DQ. Phone: 01429 223195.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| McKenzie House | 2.3 km | 68% |
| Bankhouse Surgery | 2.9 km | 74% |
| Chadwick Practice | 2.9 km | 75% |
| Havelock Grange Practice | 2.9 km | 60% |
| Gladstone House Surgery | 3.1 km | 57% |
- McKenzie House (68% overall experience good)
- The Headland Medical Centre (76% overall experience good)
How do patients rate Wynyard Medical Centre?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Wynyard Medical Centre as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Wynyard Medical Centre?
6,126 patients were registered in September 2026, down 1.0% on a year earlier.
What is Wynyard Medical Centre's CQC rating?
Good overall, published in March 2018.
How many GPs does Wynyard Medical Centre have?
2.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,338 patients per GP against 2,171 across England.
Are appointments at Wynyard Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wynyard Medical Centre's phone number?
01429 223195.