Seaton Surgery, Hartlepool: patient reviews and CQC rating
Seaton Surgery is a GP practice in Hartlepool with 4,177 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 2.3 full-time-equivalent qualified GPs, or 1,843 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Seaton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 7 are above England and 1 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 12 practices in Hartlepool with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (78%). 110 patients answered the survey (response rate 26%).
| Survey question | Seaton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 91% | 62% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 58% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 55% | 72% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Seaton Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,177 patients were registered at Seaton Surgery in September 2026, up 2.4% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,843 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.3 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,371 appointments a month, or 568 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 31% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Seaton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 568 | 550 | 510 |
| Face to face | 79% | 68% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), coronary heart disease (5.0% against 3.0%) and dementia (1.3% against 0.8%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Seaton Surgery, Station Lane, Seaton Carew, Hartlepool, TS25 1AX. Phone: 01429 278872.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| McKenzie House | 1.9 km | 68% |
| Bankhouse Surgery | 2.8 km | 74% |
| Chadwick Practice | 2.8 km | 75% |
| Havelock Grange Practice | 2.8 km | 60% |
| West Quay Medical Practice | 3.2 km | 79% |
- Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer (77% overall experience good)
- Gladstone House Surgery (57% overall experience good)
- Hart Medical Practice (75% overall experience good)
- West Quay Medical Practice (79% overall experience good)
How do patients rate Seaton Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Seaton Surgery as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Seaton Surgery?
4,177 patients were registered in September 2026, up 2.4% on a year earlier.
What is Seaton Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Seaton Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,843 patients per GP against 2,171 across England.
Are appointments at Seaton Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Seaton Surgery's phone number?
01429 278872.