Wenlock Road Surgery, South Shields: patient reviews and CQC rating
Wenlock Road Surgery is a GP practice in South Shields with 4,454 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 2.3 full-time-equivalent qualified GPs, or 1,903 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wenlock Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 77%, below the England figure of 87%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 10 practices in South Shields with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (71%). 99 patients answered the survey (response rate 20%).
| Survey question | Wenlock Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 58% | 54% |
| Reception team helpful | 77% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 64% | 72% | 69% |
| Listened to well | 77% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 119 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wenlock Road Surgery is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,454 patients were registered at Wenlock Road Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,903 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.4 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 3.4 |
From June 2026 to August 2026 the practice recorded 2,917 appointments a month, or 655 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Wenlock Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 655 | 550 | 510 |
| Face to face | 64% | 68% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.3% against 1.9%), diabetes (12.1% against 7.9%) and coronary heart disease (4.4% against 3.0%). The practice's patients live in areas with an average deprivation score of 39.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.8% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 12.1% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| COPD | All ages | 4.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
Wenlock Road Surgery, 171 Wenlock Road, Simonside, South Shields, NE34 9BP. Phone: 0191 456 0463. Website: www.drhaquesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Talbot Medical Centre | 0.9 km | 85% |
| Farnham Medical Centre | 1.1 km | 78% |
| Trinity Medical Centre | 2.0 km | 79% |
| St Georges & Riverside Medical Group | 2.0 km | 82% |
| West View Surgery | 2.1 km | 77% |
- Farnham Medical Centre (78% overall experience good)
- St Georges & Riverside Medical Group (82% overall experience good)
- Talbot Medical Centre (85% overall experience good)
- Trinity Medical Centre (79% overall experience good)
- West View Surgery (77% overall experience good)
How do patients rate Wenlock Road Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Wenlock Road Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Wenlock Road Surgery?
4,454 patients were registered in September 2026, up 0.8% on a year earlier.
What is Wenlock Road Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does Wenlock Road Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,903 patients per GP against 2,171 across England.
Are appointments at Wenlock Road Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wenlock Road Surgery's phone number?
0191 456 0463.