St Georges & Riverside Medical Group, South Shields: patient reviews and CQC rating
St Georges & Riverside Medical Group is a GP practice in South Shields with 7,114 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 1.7 full-time-equivalent qualified GPs, or 4,201 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Georges & Riverside Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 83%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 10 practices in South Shields with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (83%). 101 patients answered the survey (response rate 23%).
| Survey question | St Georges & Riverside Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 76% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 256 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Georges & Riverside Medical Group is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,114 patients were registered at St Georges & Riverside Medical Group in September 2026, down 3.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,201 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.0 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 3,964 appointments a month, or 557 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St Georges & Riverside Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 557 | 550 | 510 |
| Face to face | 77% | 68% | 63% |
| Same day as booked | 46% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), heart failure (2.0% against 1.1%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 39.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Heart failure | All ages | 2.0% | 1.1% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
St Georges & Riverside Medical Group, New George Street, South Shields, NE33 5DU. Phone: 0191 455 5958.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trinity Medical Centre | 0.0 km | 79% |
| West View Surgery | 0.5 km | 77% |
| Imeary Medical Group | 0.5 km | 89% |
| Ravensworth Surgery | 1.0 km | 86% |
| Farnham Medical Centre | 1.3 km | 78% |
- Farnham Medical Centre (78% overall experience good)
- Talbot Medical Centre (85% overall experience good)
- Trinity Medical Centre (79% overall experience good)
- Wenlock Road Surgery (74% overall experience good)
- West View Surgery (77% overall experience good)
How do patients rate St Georges & Riverside Medical Group?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of St Georges & Riverside Medical Group as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at St Georges & Riverside Medical Group?
7,114 patients were registered in September 2026, down 3.9% on a year earlier.
What is St Georges & Riverside Medical Group's CQC rating?
Good overall, published in June 2017.
How many GPs does St Georges & Riverside Medical Group have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,201 patients per GP against 2,171 across England.
Are appointments at St Georges & Riverside Medical Group face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Georges & Riverside Medical Group's phone number?
0191 455 5958.