West View Surgery, South Shields: patient reviews and CQC rating
West View Surgery is a GP practice in South Shields with 2,593 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 1.0 full-time-equivalent qualified GPs, or 2,593 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West View Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 79%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, against 54% across England. With 85 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 8th of the 10 practices in South Shields with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (79%). 85 patients answered the survey (response rate 17%).
| Survey question | West View Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 37% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 52 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West View Surgery is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,593 patients were registered at West View Surgery in September 2026, down 10.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,593 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.4 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 873 appointments a month, or 337 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 56% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | West View Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 337 | 550 | 510 |
| Face to face | 59% | 68% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 40.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.1% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| COPD | All ages | 3.9% | 1.9% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
West View Surgery, Stanhope Parade Health Centre, Gordon Street, South Shields, NE33 4JP. Phone: 0191 283 4820. Website: www.westviewsurgerysouthshields.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Imeary Medical Group | 0.0 km | 89% |
| Trinity Medical Centre | 0.5 km | 79% |
| St Georges & Riverside Medical Group | 0.5 km | 82% |
| Ravensworth Surgery | 0.8 km | 86% |
| Farnham Medical Centre | 1.1 km | 78% |
- Farnham Medical Centre (78% overall experience good)
- St Georges & Riverside Medical Group (82% overall experience good)
- Talbot Medical Centre (85% overall experience good)
- Trinity Medical Centre (79% overall experience good)
- Wenlock Road Surgery (74% overall experience good)
How do patients rate West View Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of West View Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at West View Surgery?
2,593 patients were registered in September 2026, down 10.0% on a year earlier.
What is West View Surgery's CQC rating?
Good overall, published in July 2019.
How many GPs does West View Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,593 patients per GP against 2,171 across England.
Are appointments at West View Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West View Surgery's phone number?
0191 283 4820.