Marsden Road Health Centre, South Shields: patient reviews and CQC rating
Marsden Road Health Centre is a GP practice in South Shields with 22,533 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 10.1 full-time-equivalent qualified GPs, or 2,240 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Marsden Road Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 10 practices in South Shields with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (93%). 139 patients answered the survey (response rate 29%).
| Survey question | Marsden Road Health Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 81% | 62% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 839 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Marsden Road Health Centre is Good, published in June 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
22,533 patients were registered at Marsden Road Health Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 10.1 full-time-equivalent qualified GPs, there are 2,240 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 9.1 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 13.0 |
| August 2024 | 11.7 | 15.5 |
| August 2025 | 9.4 | 13.2 |
| August 2026 | 10.1 | 14.1 |
From June 2026 to August 2026 the practice recorded 8,718 appointments a month, or 387 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 30% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Marsden Road Health Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 387 | 550 | 510 |
| Face to face | 99% | 68% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (3.5% against 1.9%) and osteoporosis (2.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 31.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
Marsden Road Health Centre, Marsden Road, South Shields, NE34 6RE. Phone: 0191 283 2861.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Surgery | 1.4 km | 72% |
| Ravensworth Surgery | 1.6 km | 86% |
| West View Surgery | 2.0 km | 77% |
| Imeary Medical Group | 2.0 km | 89% |
| Trinity Medical Centre | 2.5 km | 79% |
- Central Surgery (72% overall experience good)
- Colliery Court Medical Group (91% overall experience good)
- Dr Thorniley-Walker and Partners (75% overall experience good)
- Imeary Medical Group (89% overall experience good)
- Whitburn Surgery (57% overall experience good)
How do patients rate Marsden Road Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Marsden Road Health Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Marsden Road Health Centre?
22,533 patients were registered in September 2026, down 1.1% on a year earlier.
What is Marsden Road Health Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does Marsden Road Health Centre have?
10.1 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 2,240 patients per GP against 2,171 across England.
Are appointments at Marsden Road Health Centre face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Marsden Road Health Centre's phone number?
0191 283 2861.