NPC North Tyneside – Spring Terrace, North Shields: patient reviews and CQC rating
NPC North Tyneside – Spring Terrace is a GP practice in North Shields with 21,386 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 13.2 full-time-equivalent qualified GPs, or 1,626 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about NPC North Tyneside – Spring Terrace
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 4 practices in North Shields with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (84%). 114 patients answered the survey (response rate 27%).
| Survey question | NPC North Tyneside – Spring Terrace | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 58% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 87% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for NPC North Tyneside – Spring Terrace is Good, published in September 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,386 patients were registered at NPC North Tyneside – Spring Terrace in September 2026, down 0.8% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 13.2 full-time-equivalent qualified GPs, there are 1,626 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 6.8 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.8 |
| August 2024 | 3.0 | 5.8 |
| August 2025 | 3.0 | 7.5 |
| August 2026 | 13.2 | 19.1 |
From June 2026 to August 2026 the practice recorded 12,085 appointments a month, or 565 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 43% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | NPC North Tyneside – Spring Terrace | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 565 | 550 | 510 |
| Face to face | 77% | 68% | 63% |
| Same day as booked | 43% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.3% against 0.6%), COPD (4.0% against 1.9%) and stroke or TIA (3.7% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.5% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| COPD | All ages | 4.0% | 1.9% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Heart failure | All ages | 2.0% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
NPC North Tyneside – Spring Terrace, Spring Terrace, North Shields, NE29 0HQ. Phone: 0191 296 1588. Website: www.springterrace.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Priory Medical Group | 0.1 km | 86% |
| Collingwood Surgery | 0.3 km | 84% |
| Redburn Park Medical Centre | 1.8 km | 83% |
| Trinity Medical Centre | 2.7 km | 79% |
| St Georges & Riverside Medical Group | 2.7 km | 82% |
- NPC Amble and Broomhill (63% overall experience good)
- NPC Cramlington (91% overall experience good)
- NPC Elsdon (86% overall experience good)
- NPC Felton and Widdrington (82% overall experience good)
- NPC Haydon Bridge and Allendale (91% overall experience good)
- NPC Newbiggin (74% overall experience good)
- NPC Ponteland (80% overall experience good)
- NPC Rothbury (93% overall experience good)
How do patients rate NPC North Tyneside – Spring Terrace?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of NPC North Tyneside – Spring Terrace as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at NPC North Tyneside – Spring Terrace?
21,386 patients were registered in September 2026, down 0.8% on a year earlier.
What is NPC North Tyneside – Spring Terrace's CQC rating?
Good overall, published in September 2022.
How many GPs does NPC North Tyneside – Spring Terrace have?
13.2 full-time-equivalent qualified GPs (24 qualified GPs by headcount), which is 1,626 patients per GP against 2,171 across England.
Are appointments at NPC North Tyneside – Spring Terrace face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is NPC North Tyneside – Spring Terrace's phone number?
0191 296 1588.