NPC Newbiggin, Morpeth: patient reviews and CQC rating
NPC Newbiggin is a GP practice in Morpeth with 49,107 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 24.4 full-time-equivalent qualified GPs, or 2,015 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about NPC Newbiggin
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 7 practices in Morpeth with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (57%). 116 patients answered the survey (response rate 28%).
| Survey question | NPC Newbiggin | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 33% | 62% | 57% |
| Easy to contact via the website | 41% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 60% | 76% | 73% |
| Wait for appointment about right | 65% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for NPC Newbiggin is Good, published in October 2023. One key question is rated differently: Caring Outstanding. Its previous overall rating was Outstanding (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
49,107 patients were registered at NPC Newbiggin in September 2026, down 0.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 24.4 full-time-equivalent qualified GPs, there are 2,015 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 22.9 nurses and 17.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 23.0 | 27.5 |
| August 2024 | 22.4 | 29.0 |
| August 2025 | 22.4 | 30.7 |
| August 2026 | 24.4 | 35.7 |
From June 2026 to August 2026 the practice recorded 39,590 appointments a month, or 806 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 51% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | NPC Newbiggin | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 806 | 550 | 510 |
| Face to face | 48% | 68% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), heart failure (2.0% against 1.1%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
31% of the practice's patients live in the NE63 postcode district, followed by NE61 (28%), NE23 (17%) and NE25 (7%). 99% live in Northumberland, the council area the practice is in.
NPC Newbiggin, The Surgery, Wellway, Morpeth, NE61 1BJ. Phone: 01670 502333.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greystoke Surgery | 0.5 km | 98% |
| Drs O'Neill, Evans & Lunn | 0.5 km | 86% |
| Guidepost Medical Group | 5.6 km | 76% |
| Bedlingtonshire Medical Group | 7.1 km | 91% |
| Seaton Park Medical Group | 8.2 km | 78% |
- NPC Amble and Broomhill (63% overall experience good)
- NPC Cramlington (91% overall experience good)
- NPC Elsdon (86% overall experience good)
- NPC Felton and Widdrington (82% overall experience good)
- NPC Haydon Bridge and Allendale (91% overall experience good)
- NPC North Tyneside – Spring Terrace (81% overall experience good)
- NPC Ponteland (80% overall experience good)
- NPC Rothbury (93% overall experience good)
How do patients rate NPC Newbiggin?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of NPC Newbiggin as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at NPC Newbiggin?
49,107 patients were registered in September 2026, down 0.7% on a year earlier.
What is NPC Newbiggin's CQC rating?
Good overall, published in October 2023.
How many GPs does NPC Newbiggin have?
24.4 full-time-equivalent qualified GPs (36 qualified GPs by headcount), which is 2,015 patients per GP against 2,171 across England.
Are appointments at NPC Newbiggin face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is NPC Newbiggin's phone number?
01670 502333.