NPC Rothbury, Morpeth: patient reviews and CQC rating
NPC Rothbury is a GP practice in Morpeth with 6,371 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.4 full-time-equivalent qualified GPs, or 1,859 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about NPC Rothbury
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 7 practices in Morpeth with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (89%). 114 patients answered the survey (response rate 43%).
| Survey question | NPC Rothbury | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 92% | 62% | 57% |
| Easy to contact via the website | 46% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 58% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 94% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for NPC Rothbury is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,371 patients were registered at NPC Rothbury in September 2026, up 3.2% on a year earlier (England: down 1.1%).
38% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,859 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 5.3 |
| August 2024 | 2.7 | 3.3 |
| August 2025 | 2.7 | 4.8 |
| August 2026 | 3.4 | 5.1 |
From June 2026 to August 2026 the practice recorded 4,097 appointments a month, or 643 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 41% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | NPC Rothbury | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 643 | 550 | 510 |
| Face to face | 68% | 68% | 63% |
| Same day as booked | 41% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), heart failure (2.4% against 1.1%) and atrial fibrillation (4.8% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.4% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.8% | 4.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 7.6% | 3.8% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| COPD | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 2.2% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
99% of the practice's patients live in the NE65 postcode district. 100% live in Northumberland, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NE65 | 6,257 | 99% |
NPC Rothbury, Whitton Bank Road, Rothbury, Morpeth, NE65 7RW. Phone: 01669 620339.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Scots Gap Medical Group | 15.0 km | 94% |
| Alnwick Medical Group | 17.9 km | 86% |
| NPC Felton and Widdrington | 20.0 km | 82% |
| NPC Newbiggin | 20.9 km | 74% |
| Greystoke Surgery | 21.0 km | 98% |
- NPC Amble and Broomhill (63% overall experience good)
- NPC Cramlington (91% overall experience good)
- NPC Elsdon (86% overall experience good)
- NPC Felton and Widdrington (82% overall experience good)
- NPC Haydon Bridge and Allendale (91% overall experience good)
- NPC Newbiggin (74% overall experience good)
- NPC North Tyneside – Spring Terrace (81% overall experience good)
- NPC Ponteland (80% overall experience good)
How do patients rate NPC Rothbury?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of NPC Rothbury as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at NPC Rothbury?
6,371 patients were registered in September 2026, up 3.2% on a year earlier.
What is NPC Rothbury's CQC rating?
Good overall, published in January 2024.
How many GPs does NPC Rothbury have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,859 patients per GP against 2,171 across England.
Are appointments at NPC Rothbury face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is NPC Rothbury's phone number?
01669 620339.