NPC Cramlington, Cramlington: patient reviews and CQC rating
NPC Cramlington is a GP practice in Cramlington with 5,537 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 1.9 full-time-equivalent qualified GPs, or 2,919 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about NPC Cramlington
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 56%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 4 practices in Cramlington with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (92%). 106 patients answered the survey (response rate 24%).
| Survey question | NPC Cramlington | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 93% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
CQC's overall rating for NPC Cramlington is Good, published in September 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,537 patients were registered at NPC Cramlington in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,919 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.7 |
| August 2024 | 1.9 | 3.0 |
| August 2025 | 1.9 | 3.0 |
| August 2026 | 1.9 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,519 appointments a month, or 635 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 40% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | NPC Cramlington | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 635 | 550 | 510 |
| Face to face | 81% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), peripheral arterial disease (1.1% against 0.6%) and dementia (1.6% against 0.8%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.3% | 15.2% |
| Depression | 18+ yrs | 20.4% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| COPD | All ages | 4.2% | 1.9% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
NPC Cramlington, The Health Centre, Forum Way, Cramlington, NE23 6QN. Phone: 01670 713911. Website: www.cramlingtonmedicalgroup.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Forum Family Practice | 0.0 km | 89% |
| Village Medical Group | 0.3 km | 93% |
| Doctors Quayle, Rajagopal, Payne & Fox | 3.6 km | 92% |
| NPC Elsdon | 4.5 km | 86% |
| Wideopen Medical Centre | 4.5 km | 75% |
- NPC Amble and Broomhill (63% overall experience good)
- NPC Elsdon (86% overall experience good)
- NPC Felton and Widdrington (82% overall experience good)
- NPC Haydon Bridge and Allendale (91% overall experience good)
- NPC Newbiggin (74% overall experience good)
- NPC North Tyneside – Spring Terrace (81% overall experience good)
- NPC Ponteland (80% overall experience good)
- NPC Rothbury (93% overall experience good)
How do patients rate NPC Cramlington?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of NPC Cramlington as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at NPC Cramlington?
5,537 patients were registered in September 2026, up 0.5% on a year earlier.
What is NPC Cramlington's CQC rating?
Good overall, published in September 2019.
How many GPs does NPC Cramlington have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,919 patients per GP against 2,171 across England.
Are appointments at NPC Cramlington face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is NPC Cramlington's phone number?
01670 713911.