Forum Family Practice, Cramlington: patient reviews and CQC rating
Forum Family Practice is a GP practice in Cramlington with 9,440 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 3.9 full-time-equivalent qualified GPs, or 2,418 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Forum Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 90%, against 86% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 4th of the 4 practices in Cramlington with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (91%). 125 patients answered the survey (response rate 36%).
| Survey question | Forum Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 89% | 62% | 57% |
| Easy to contact via the website | 80% | 59% | 58% |
| Easy to contact via the NHS App | 71% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 87% | 72% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Forum Family Practice is Good, published in April 2016. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
9,440 patients were registered at Forum Family Practice in September 2026, up 3.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,418 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.0 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 4.2 |
| August 2025 | 3.8 | 4.7 |
| August 2026 | 3.9 | 5.0 |
From June 2026 to August 2026 the practice recorded 5,321 appointments a month, or 564 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 41% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Forum Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 564 | 550 | 510 |
| Face to face | 82% | 68% | 63% |
| Same day as booked | 41% | 42% | 45% |
| More than 28 days after booking | 16% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.5% against 1.1%), osteoporosis (2.3% against 1.2%) and a learning disability (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 20.3% | 14.3% |
| Asthma | 6+ yrs | 9.7% | 6.6% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.5% | 1.1% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
100% of the practice's patients live in the NE23 postcode district. 100% live in Northumberland, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NE23 | 9,375 | 100% |
Forum Family Practice, The Health Centre, Forum Way, Cramlington, NE23 6QN. Phone: 01670 713021. Website: www.forumfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| NPC Cramlington | 0.0 km | 91% |
| Village Medical Group | 0.3 km | 93% |
| Doctors Quayle, Rajagopal, Payne & Fox | 3.6 km | 92% |
| NPC Elsdon | 4.5 km | 86% |
| Wideopen Medical Centre | 4.5 km | 75% |
- Doctors Quayle, Rajagopal, Payne & Fox (92% overall experience good)
- Village Medical Group (93% overall experience good)
- Woodlands Park Health Centre (78% overall experience good)
How do patients rate Forum Family Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Forum Family Practice as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Forum Family Practice?
9,440 patients were registered in September 2026, up 3.2% on a year earlier.
What is Forum Family Practice's CQC rating?
Good overall, published in April 2016.
How many GPs does Forum Family Practice have?
3.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,418 patients per GP against 2,171 across England.
Are appointments at Forum Family Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Forum Family Practice's phone number?
01670 713021.