NPC Ponteland, Newcastle upon Tyne: patient reviews and CQC rating
NPC Ponteland is a GP practice in Newcastle upon Tyne with 10,934 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 7.5 full-time-equivalent qualified GPs, or 1,463 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about NPC Ponteland
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 21st of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (70%). 92 patients answered the survey (response rate 27%).
| Survey question | NPC Ponteland | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 33% | 62% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 68% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for NPC Ponteland is Good, published in August 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,934 patients were registered at NPC Ponteland in September 2026, up 1.0% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,463 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.0 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 9.8 |
| August 2024 | 6.3 | 9.1 |
| August 2025 | 6.3 | 8.3 |
| August 2026 | 7.5 | 11.7 |
From June 2026 to August 2026 the practice recorded 7,687 appointments a month, or 703 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 59% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | NPC Ponteland | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 703 | 550 | 510 |
| Face to face | 45% | 68% | 63% |
| Same day as booked | 59% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.7% against 2.2%), cancer (6.1% against 3.8%) and stroke or TIA (3.0% against 1.9%). It has a lower share for osteoporosis (0.7% against 1.2%), serious mental illness (0.6% against 1.0%) and depression (9.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.8% | 74.9% |
NPC Ponteland, Meadowfield Industrial Estate, Ponteland, Newcastle upon Tyne, NE20 9SD. Phone: 01661 825513. Website: www.pontelandmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| White Medical Group | 0.0 km | 85% |
| Parkway Medical Group | 6.5 km | 69% |
| Drs Jones & Blaylock | 6.6 km | 75% |
| Westerhope Medical Group | 7.2 km | 56% |
| Denton Park Medical Group | 7.3 km | 79% |
- NPC Amble and Broomhill (63% overall experience good)
- NPC Cramlington (91% overall experience good)
- NPC Elsdon (86% overall experience good)
- NPC Felton and Widdrington (82% overall experience good)
- NPC Haydon Bridge and Allendale (91% overall experience good)
- NPC Newbiggin (74% overall experience good)
- NPC North Tyneside – Spring Terrace (81% overall experience good)
- NPC Rothbury (93% overall experience good)
How do patients rate NPC Ponteland?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of NPC Ponteland as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at NPC Ponteland?
10,934 patients were registered in September 2026, up 1.0% on a year earlier.
What is NPC Ponteland's CQC rating?
Good overall, published in August 2019.
How many GPs does NPC Ponteland have?
7.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,463 patients per GP against 2,171 across England.
Are appointments at NPC Ponteland face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is NPC Ponteland's phone number?
01661 825513.