Parkway Medical Group, Newcastle upon Tyne: patient reviews and CQC rating
Parkway Medical Group is a GP practice in Newcastle upon Tyne with 8,495 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 4.6 full-time-equivalent qualified GPs, or 1,839 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkway Medical Group
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 31%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 39th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (85%). 128 patients answered the survey (response rate 38%).
| Survey question | Parkway Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 69% | 80% | 77% |
| Easy to contact by phone | 48% | 62% | 57% |
| Easy to contact via the website | 41% | 59% | 58% |
| Easy to contact via the NHS App | 31% | 58% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Parkway Medical Group is Good, published in August 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,495 patients were registered at Parkway Medical Group in September 2026, up 0.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,839 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.7 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.8 | 4.9 |
| August 2025 | 4.6 | 7.6 |
| August 2026 | 4.6 | 6.3 |
From June 2026 to August 2026 the practice recorded 6,070 appointments a month, or 714 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 69% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Parkway Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 714 | 550 | 510 |
| Face to face | 52% | 68% | 63% |
| Same day as booked | 69% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.5% against 4.6%), stroke or TIA (2.8% against 1.9%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%) and depression (10.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.8% | 74.9% |
Parkway Medical Group, Chapel House Primary Care Centre, Hillhead Parkway, Newcastle upon Tyne, NE5 1LJ. Phone: 0191 267 1773. Website: www.parkwaymedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Denton Park Medical Group | 1.1 km | 79% |
| Westerhope Medical Group | 1.8 km | 56% |
| Newburn Surgery Partnership | 2.2 km | 77% |
| Denton Turret Medical Centre | 2.3 km | 76% |
| Drs Jones & Blaylock | 2.8 km | 75% |
- Denton Park Medical Group (79% overall experience good)
- Denton Turret Medical Centre (76% overall experience good)
- Drs Jones & Blaylock (75% overall experience good)
- Newburn Surgery Partnership (77% overall experience good)
- Westerhope Medical Group (56% overall experience good)
How do patients rate Parkway Medical Group?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Parkway Medical Group as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Parkway Medical Group?
8,495 patients were registered in September 2026, up 0.6% on a year earlier.
What is Parkway Medical Group's CQC rating?
Good overall, published in August 2023.
How many GPs does Parkway Medical Group have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,839 patients per GP against 2,171 across England.
Are appointments at Parkway Medical Group face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkway Medical Group's phone number?
0191 267 1773.