Denton Turret Medical Centre, Newcastle Upon Tyne: patient reviews and CQC rating
Denton Turret Medical Centre is a GP practice in Newcastle Upon Tyne with 8,949 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 2.6 full-time-equivalent qualified GPs, or 3,494 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Denton Turret Medical Centre
Its best result against England is the share who said they were treated with care and concern: 91%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 29th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (69%). 108 patients answered the survey (response rate 28%).
| Survey question | Denton Turret Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 35% | 62% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 71% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Denton Turret Medical Centre is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,949 patients were registered at Denton Turret Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,494 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 4.2 |
| August 2024 | 3.0 | 5.8 |
| August 2025 | 2.6 | 4.5 |
| August 2026 | 2.6 | 4.3 |
From June 2026 to August 2026 the practice recorded 3,789 appointments a month, or 423 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 33% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Denton Turret Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 550 | 510 |
| Face to face | 69% | 68% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), chronic kidney disease (8.3% against 4.6%) and peripheral arterial disease (1.0% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 30.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Denton Turret Medical Centre, 10 Kenley Road, Newcastle Upon Tyne, NE5 2UY. Phone: 0191 274 1840. Website: www.dentonturret.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Denton Park Medical Group | 1.3 km | 79% |
| Betts Avenue Medical Group | 1.4 km | 81% |
| Westerhope Medical Group | 1.5 km | 56% |
| Fenham Hall Surgery | 1.7 km | 83% |
| West Road Medical Centre | 2.1 km | 74% |
- Denton Park Medical Group (79% overall experience good)
- Drs Jones & Blaylock (75% overall experience good)
- Newburn Surgery Partnership (77% overall experience good)
- Parkway Medical Group (69% overall experience good)
- Westerhope Medical Group (56% overall experience good)
How do patients rate Denton Turret Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Denton Turret Medical Centre as good, against 77% across England. 35% found it easy to get through by phone.
How many patients are registered at Denton Turret Medical Centre?
8,949 patients were registered in September 2026, down 1.3% on a year earlier.
What is Denton Turret Medical Centre's CQC rating?
Good overall, published in February 2019.
How many GPs does Denton Turret Medical Centre have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,494 patients per GP against 2,171 across England.
Are appointments at Denton Turret Medical Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Denton Turret Medical Centre's phone number?
0191 274 1840.