West Road Medical Centre, Newcastle Upon Tyne: patient reviews and CQC rating
West Road Medical Centre is a GP practice in Newcastle Upon Tyne with 12,293 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2019. It has 6.1 full-time-equivalent qualified GPs, or 2,002 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Road Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. With 91 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 34th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (66%). 91 patients answered the survey (response rate 13%).
| Survey question | West Road Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 49% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 237 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Road Medical Centre is Outstanding, published in November 2019. 2 key questions are rated differently: Safe Good and Caring Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
12,293 patients were registered at West Road Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 2,002 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.9 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 6.3 | 7.3 |
| August 2025 | 5.4 | 6.5 |
| August 2026 | 6.1 | 7.0 |
From June 2026 to August 2026 the practice recorded 3,997 appointments a month, or 325 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 33% took place on the day they were booked and 26% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | West Road Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 325 | 550 | 510 |
| Face to face | 82% | 68% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 26% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), atrial fibrillation (1.1% against 2.2%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 43.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.2% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Learning disability | All ages | 1.3% | 0.6% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
West Road Medical Centre, 170 West Road, Newcastle Upon Tyne, NE4 9QB. Phone: 0191 282 2890. Website: www.westroadmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Prospect Medical Group | 0.7 km | 62% |
| Holmside Medical Group | 0.8 km | 63% |
| Fenham Hall Surgery | 1.0 km | 83% |
| Dilston Medical Centre | 1.0 km | 71% |
| Elswick Family Practice | 1.3 km | 68% |
- Cruddas Park and Hillsview Surgery (73% overall experience good)
- Holmside Medical Group (63% overall experience good)
How do patients rate West Road Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of West Road Medical Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at West Road Medical Centre?
12,293 patients were registered in September 2026, down 1.3% on a year earlier.
What is West Road Medical Centre's CQC rating?
Outstanding overall, published in November 2019.
How many GPs does West Road Medical Centre have?
6.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,002 patients per GP against 2,171 across England.
Are appointments at West Road Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Road Medical Centre's phone number?
0191 282 2890.