Prospect Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
Prospect Medical Group is a GP practice in Newcastle Upon Tyne with 13,658 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 6.6 full-time-equivalent qualified GPs, or 2,056 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prospect Medical Group
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 43rd of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (66%). 119 patients answered the survey (response rate 22%).
| Survey question | Prospect Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 62% | 80% | 77% |
| Easy to contact by phone | 35% | 62% | 57% |
| Easy to contact via the website | 29% | 59% | 58% |
| Easy to contact via the NHS App | 30% | 58% | 54% |
| Reception team helpful | 72% | 88% | 85% |
| Last contact good | 50% | 76% | 73% |
| Wait for appointment about right | 46% | 72% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 81% | 91% | 90% |
CQC's overall rating for Prospect Medical Group is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,658 patients were registered at Prospect Medical Group in September 2026, down 6.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,056 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.0 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 5.8 |
| August 2024 | 5.6 | 5.6 |
| August 2025 | 5.6 | 5.6 |
| August 2026 | 6.6 | 7.7 |
From June 2026 to August 2026 the practice recorded 7,354 appointments a month, or 538 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 48% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Prospect Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 550 | 510 |
| Face to face | 65% | 68% | 63% |
| Same day as booked | 48% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%), depression (5.8% against 14.3%) and cancer (2.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 44.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.7% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Depression | 18+ yrs | 5.8% | 14.3% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.9% | 74.9% |
Prospect Medical Group, 501 Westgate Road, Newcastle Upon Tyne, NE4 8AY. Phone: 0191 226 0226. Website: www.prospectmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dilston Medical Centre | 0.5 km | 71% |
| Elswick Family Practice | 0.7 km | 68% |
| West Road Medical Centre | 0.7 km | 74% |
| Holmside Medical Group | 1.1 km | 63% |
| Cruddas Park and Hillsview Surgery | 1.2 km | 73% |
- Betts Avenue Medical Group (81% overall experience good)
- Dilston Medical Centre (71% overall experience good)
- Elswick Family Practice (68% overall experience good)
- Fenham Hall Surgery (83% overall experience good)
How do patients rate Prospect Medical Group?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Prospect Medical Group as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Prospect Medical Group?
13,658 patients were registered in September 2026, down 6.1% on a year earlier.
What is Prospect Medical Group's CQC rating?
Good overall, published in January 2016.
How many GPs does Prospect Medical Group have?
6.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,056 patients per GP against 2,171 across England.
Are appointments at Prospect Medical Group face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prospect Medical Group's phone number?
0191 226 0226.