Elswick Family Practice, Newcastle Upon Tyne: patient reviews and CQC rating
Elswick Family Practice is a GP practice in Newcastle Upon Tyne with 8,277 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 3.3 full-time-equivalent qualified GPs, or 2,513 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elswick Family Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 41st of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (71%). 69 patients answered the survey (response rate 11%).
| Survey question | Elswick Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 47% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 56% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
CQC's overall rating for Elswick Family Practice is Good, published in October 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,277 patients were registered at Elswick Family Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,513 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.8 | 3.8 |
| August 2025 | 2.8 | 3.8 |
| August 2026 | 3.3 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,235 appointments a month, or 391 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 31% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Elswick Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 550 | 510 |
| Face to face | 86% | 68% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), COPD (2.6% against 1.9%) and diabetes (9.9% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), cancer (1.5% against 3.8%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 51.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 73.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| COPD | All ages | 2.6% | 1.9% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.0% | 74.9% |
Elswick Family Practice, Meldon Street, Newcastle Upon Tyne, NE4 6SH. Phone: 0191 298 6060.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cruddas Park and Hillsview Surgery | 0.6 km | 73% |
| Prospect Medical Group | 0.7 km | 62% |
| Dilston Medical Centre | 0.8 km | 71% |
| Holmside Medical Group | 1.2 km | 63% |
| West Road Medical Centre | 1.3 km | 74% |
- Betts Avenue Medical Group (81% overall experience good)
- Dilston Medical Centre (71% overall experience good)
- Fenham Hall Surgery (83% overall experience good)
- Prospect Medical Group (62% overall experience good)
How do patients rate Elswick Family Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Elswick Family Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Elswick Family Practice?
8,277 patients were registered in September 2026, down 1.5% on a year earlier.
What is Elswick Family Practice's CQC rating?
Good overall, published in October 2019.
How many GPs does Elswick Family Practice have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,513 patients per GP against 2,171 across England.
Are appointments at Elswick Family Practice face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elswick Family Practice's phone number?
0191 298 6060.